IT Support Specialist

Jobtailor; Cameron Park (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Keeper is seeking a hands-on Tier 1 IT support specialist in El Dorado Hills, CA. You will help employees with hardware, software, and access issues, set up devices, and ensure IT assets are tracked and secure.

You'll collaborate with vendors, support onboarding/offboarding, and assist with security systems while working across time zones and occasionally outside normal hours.

Qualifications

• 2+ years of experience in IT support or help desk.
• Experience supporting Windows and macOS in a business environment.
• Familiarity with cloud-based platforms such as Azure or Google Workspace.
• Experience provisioning devices and managing IT assets.
• Strong communication and customer service skills for a distributed workforce.

Responsibilities

• Provide Tier 1 IT support across hardware, software, access and basic tech issues.
• Deliver on-site IT support for employees and infrastructure in El Dorado Hills, CA.
• Set up, deploy and maintain Windows and macOS workstations and devices.
• Assist with onboarding and offboarding including provisioning and access changes.
• Monitor and respond to IT service requests in a timely manner.
• Support desktop and endpoint projects while maintaining daily responsibilities.
• Maintain IT asset records and conduct inventory audits.
• Partner with vendors to support IT services.
• Support security systems such as door access and cameras in offices.
• Escalate complex issues to internal IT resources with clear end-user communication.
• Contribute to documentation and process consistency.
• Support employees across multiple time zones, including occasional after-hours work.

Skills

IT Support

Windows & macOS

Azure & Google Workspace

Customer Service

Asset Management

Tools

Microsoft Azure

Google Workspace

Help Desk Software

Remote Support Tools

Job description

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues


• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office


• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets


• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination


• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner


• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities


• Maintain accurate IT asset records and conduct regular inventory audits


• Partner with third-party vendors and service providers to support delivery of IT services


• Help maintain physical security systems such as door access and camera systems in office locations


• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users


• Contribute to documentation, process consistency and a high-quality internal support experience


• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

Requirements

• 2+ years of experience in IT support, help desk, service desk or a related technical support role


• Experience providing end-user IT support in a business environment


• Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus


• Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms


• Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools


• Strong troubleshooting skills across hardware, software and user access issues


• Strong communication and customer service skills for a distributed and global employee base


• Ability to build cross-functional relationships and collaborate effectively across teams


• Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations


• Ability to lift up to 30 pounds as part of regular job duties


• Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs

Core Competencies

Proficient in providing Tier 1 IT support, including troubleshooting hardware and software issues, managing device provisioning, and maintaining IT asset records. Strong communication and customer service skills are essential for supporting a distributed workforce and collaborating with cross-functional teams.

Highest-signal resume keywords

• IT Support Experience


• Microsoft Windows Proficiency


• MacOS Proficiency


• Strong Troubleshooting Skills


• Cloud-Based Infrastructure Familiarity

ATS Optimization Keywords

Hard Skills

• IT Support


• Troubleshooting


• Device Provisioning


• Asset Management


• Windows Administration


• MacOS Administration


• Cloud Applications


• Endpoint Support


• Inventory Audits


• AI Tools Utilization

Soft Skills

• Communication Skills


• Customer Service SkillsCollaboration


• Relationship Building


• Adaptability

Industry Keywords

• Tier 1 Support


• Help Desk


• Service Desk


• Technical Support


• Onboarding


• Offboarding


• IT Asset Management


• Distributed Workforce


• Technical Documentation


• Endpoint Management

Tools & Technologies

• Microsoft Azure


• Google Workspace


• Physical Security Systems


• Help Desk Software


• Remote Support Tools