IT Support Specialist — End User Services

U.S. Department of Veterans Affairs; Harlingen (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations within the Office of Information and Technology.

You will provide frontline support to users, diagnose hardware and software issues, and follow established policies to restore services quickly. Responsibilities include phone support, desk-side assistance, bench-top diagnostics and repair, and collaboration with IT teams to maintain secure, reliable end-user technology across the

Qualifications

• Experience resolving customer software and hardware problems according to policies.
• Ability to provide end-user technical support across hardware and software issues.

Responsibilities

• Provide phone and desk-side IT support to end users.
• Perform bench-top diagnosis and repair of hardware components.
• Resolve software and hardware problems in line with established procedures.

Skills

Phone support

Desk-side support

Tools

Diagnostic tools

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations within the Office of Information and Technology.

You will provide frontline support to users, diagnose hardware and software issues, and follow established policies to restore services quickly. Responsibilities include phone support, desk-side assistance, bench-top diagnostics and repair, and collaboration with IT teams to maintain secure, reliable end-user technology across the