IT Support Specialist — Elevate Tech at a Financial Firm

Laurel Ash Group; Austin (TX); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Laurel Ash Group in Austin, TX is seeking a full-time IT Support Specialist to assist employees, troubleshoot hardware and software issues, and maintain IT documentation. The role supports daily operations and collaborates with the IT team to improve system performance in a traditional office setting.

Ideal candidates will have a strong understanding of IT support principles, experience with Windows and Mac operating systems, and proficiency in common software applications.

Qualifications

• High school diploma or equivalent required.
• Experience with Windows and Mac operating systems preferred.
• Proficiency in common software applications (Microsoft Office, browsers, email clients).
• Strong communication skills and ability to work both independently and in a team.

Responsibilities

• Provide technical assistance to employees across the organization.
• Troubleshoot hardware and software issues on desktop and peripheral devices.
• Maintain and update IT documentation and knowledge base.
• Collaborate with the IT team to improve system performance and reliability.

Skills

IT support principles

Windows

Mac OS

Microsoft Office Suite

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Laurel Ash Group in Austin, TX is seeking a full-time IT Support Specialist to assist employees, troubleshoot hardware and software issues, and maintain IT documentation. The role supports daily operations and collaborates with the IT team to improve system performance in a traditional office setting.

Ideal candidates will have a strong understanding of IT support principles, experience with Windows and Mac operating systems, and proficiency in common software applications.