IT Support Specialist

Laurel Ash Group; Austin (TX); Presencial; USD 54 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid time off

Resumo da oferta

Laurel Ash Group in Austin, TX is seeking a full-time IT Support Specialist to assist employees, troubleshoot hardware and software issues, and maintain IT documentation. The role supports daily operations and collaborates with the IT team to improve system performance in a traditional office setting.

Ideal candidates will have a strong understanding of IT support principles, experience with Windows and Mac operating systems, and proficiency in common software applications.

Qualificações

• High school diploma or equivalent required.
• Experience with Windows and Mac operating systems preferred.
• Proficiency in common software applications (Microsoft Office, browsers, email clients).
• Strong communication skills and ability to work both independently and in a team.

Responsabilidades

• Provide technical assistance to employees across the organization.
• Troubleshoot hardware and software issues on desktop and peripheral devices.
• Maintain and update IT documentation and knowledge base.
• Collaborate with the IT team to improve system performance and reliability.

Conhecimentos

IT support principles

Windows

Mac OS

Microsoft Office Suite

Communication

Teamwork

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Laurel Ash Group, a prominent firm in the financial services industry, is seeking a full-time IT Support Specialist in Austin, TX. This role offers the opportunity to contribute to our technology infrastructure while supporting the daily operations of our organization.

As an IT Support Specialist, you will provide technical assistance to employees, troubleshoot hardware and software issues, and ensure the smooth operation of our IT systems. You will also maintain and update IT documentation to keep it accurate and up-to-date.

The IT Support Specialist will work closely with the IT team in Austin, TX, and collaborate with other departments to address technical issues and improve system performance. The office is located in the heart of Austin, providing a vibrant and professional work environment.

The annual salary for this position ranges from $54,000 to $63,790, depending on experience and qualifications. While the specific benefits are not detailed, they typically include health insurance, retirement plans, and possibly paid time off. The role involves managing daily operations, coordinating with team members, and ensuring tasks are completed efficiently. Employees may use standard office software and tools, such as Microsoft Office Suite, to perform their duties. The workplace is a traditional office environment, requiring a high school diploma or equivalent, and some positions may require additional certifications or degrees. The job is suitable for individuals with a background in office administration or related fields.

To excel in this role, you should have a strong understanding of IT support principles and a proven track record of resolving technical issues. Experience with Windows and Mac operating systems, as well as proficiency in common software applications, is essential. Strong communication skills and the ability to work independently and as part of a team are also required.

Interested candidates should submit their resume and a cover letter to our HR department. The posting is open until filled.

Providing technical assistance to employees, troubleshooting hardware and software issues, maintaining and updating IT documentationStrong understanding of IT support principles, experience with Windows and Mac operating systems, proficiency in common software applications, strong communication skills, ability to work independently and as part of a team