IT Support Specialist

Trinity Grove Inc.; Austin (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Trinity Grove Inc. in Austin, TX is seeking an IT Support Specialist to join our technology solutions team.

The role focuses on providing technical assistance to employees, maintaining IT infrastructure, and supporting network operations in a collaborative office environment. You will troubleshoot hardware/software, monitor system performance, and implement security measures, with a strong emphasis on problem-solving and teamwork.

Qualifications

• Bachelor's degree in Information Technology or a related field (IT, CS, Engineering).
• At least two years of hands-on IT support experience resolving technical issues and maintaining IT infrastructure.
• Proficiency with Windows operating systems and basic macOS familiarity.
• Strong networking knowledge (TCP/IP, DNS, DHCP) and familiarity with routers/switches.
• Excellent problem-solving, communication, and ability to work independently or in a team.
• Certifications such as A+, Network+, or CompTIA Security+ are a plus.

Responsibilities

• Provide technical assistance and support to employees to ensure smooth IT operations.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve technical issues to minimize downtime.
• Assist in implementing new technologies and systems.
• Monitor network security and protect sensitive data.
• Maintain up-to-date documentation of IT systems and processes.
• Provide training and support to end-users on IT systems and applications.
• Collaborate with IT team to deliver high-quality services.

Skills

Windows/macOS

TCP/IP

DNS

DHCP

Troubleshooting

Communication

Teamwork

Independent work

Education

Bachelor's degree IT/CS

Tools

Ticketing system

ITSM tools

Job description

Trinity Grove Inc., a technology solutions company, is hiring an IT Support Specialist in Austin, TX. This full-time role involves providing technical assistance to employees and maintaining IT infrastructure.

Daily tasks include troubleshooting hardware and software issues, assisting with network problems, and providing training to users. You will also monitor system performance and implement security measures.

You will work with a team of IT professionals in a modern office environment in Austin, TX. The workplace is equipped with the latest technology and offers a collaborative atmosphere.

The annual salary range for this position is between $48,000 and $60,200, providing a competitive base pay. In addition to the base salary, employees are entitled to a comprehensive benefits package that includes health insurance, which covers a wide range of medical services and prescriptions. The company also offers retirement plans, allowing employees to save and invest for their future. Furthermore, employees are granted paid time off, which includes vacation days, sick leave, and holidays, ensuring a balanced work-life schedule. These benefits contribute to the overall job satisfaction and well-being of the employees.

Requirements include a bachelor's degree in Information Technology or a related field, such as Computer Science or Engineering, with a focus on IT support. Candidates must have at least two years of hands‑on experience in IT support, where they have resolved technical issues, provided user assistance, and maintained IT infrastructure. Proficiency in Windows operating systems, including troubleshooting and configuration, is essential. Additionally, candidates should be well‑versed in networking technologies, such as TCP/IP, DNS, and DHCP, and have experience with network devices like routers and switches. Strong problem‑solving skills and the ability to work independently or as part of a team are also required.

Interested candidates should submit their application by November 23, 2026.

• Provide technical assistance and support to employees, ensuring the smooth operation of IT systems and infrastructure.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve technical issues, minimizing downtime and disruption to business operations.
• Assist in the implementation of new technologies and systems.
• Monitor and maintain network security, ensuring the protection of sensitive data.
• Maintain up‑to‑date documentation of IT systems and processes.
• Provide training and support to end‑users on the use of IT systems and applications.
• Collaborate with other IT team members to ensure the delivery of high‑quality IT services.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support and technical assistance.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and security best practices.
• Experience with help desk ticketing systems and IT service management tools.
• Excellent communication and problem‑solving skills.
• Ability to work independently and as part of a team.
• Certifications such as A+, Network+, or CompTIA Security+ are a plus.