Software Support Specialist - Elevate Energy Tech

Frontier Energy, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Frontier Energy, Inc. is seeking a Software Support Specialist to provide technical assistance for our software platforms and technology solutions in Austin, TX.

You will be the primary contact for onboarding, training, and issue resolution, collaborating with customers and internal teams to ensure smooth operation. The role emphasizes troubleshooting, documentation, and ongoing customer success, with responsibilities spanning ticket management, system maintenance, and knowledge-base updates to

Qualifications

• High School Diploma or GED or equivalent.
• 2–3 years in Customer Success, Customer Support, or a related role.
• Technical troubleshooting and problem solving.
• Customer support and service delivery.
• Ticket management and issue tracking.
• Documentation and knowledge base management.
• User training and support.
• Organization and priority management.
• Cross-functional collaboration.
• Attention to detail.

Responsibilities

• Serve as a primary point of contact for customer support requests, product inquiries, and technical issues.
• Troubleshoot software, configuration, workflow, and user access issues.
• Document, track, prioritize, and manage support tickets through resolution.
• Perform user administration, configuration updates, and routine system maintenance.
• Escalate complex issues to appropriate technical resources.
• Communicate issue status, resolutions, and guidance to customers and stakeholders.
• Create and maintain support documentation, knowledge base articles, and troubleshooting guides.
• Assist with customer onboarding, product training, and user support activities.
• Support testing, validation, and deployment activities related to software releases.
• Identify recurring issues and opportunities to improve stability and customer experience.

Skills

Technical Troubleshooting

Customer Support

Ticket Management

Documentation

User Training

Organization

Cross-Functional Collaboration

Attention to Detail

Problem Solving

Service Delivery

Education

High School Diploma or GED

Tools

CRM Systems

Ticketing Platforms

Knowledge Base Tools

Job description

Frontier Energy, Inc. is seeking a Software Support Specialist to provide technical assistance for our software platforms and technology solutions in Austin, TX.

You will be the primary contact for onboarding, training, and issue resolution, collaborating with customers and internal teams to ensure smooth operation. The role emphasizes troubleshooting, documentation, and ongoing customer success, with responsibilities spanning ticket management, system maintenance, and knowledge-base updates to