IT Support Pro — Elevate Tech & Secure Systems

Pinnacle Ember Group; El Paso (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

Pinnacle Ember Group, based in El Paso, TX, is seeking a full-time IT Support Specialist to provide frontline technical assistance to employees and clients. You will troubleshoot hardware and software issues, maintain IT infrastructure, monitor system performance, and help implement new technologies.

The role requires strong IT support experience, excellent communication, and a proactive approach to problem-solving.

Qualifications

• Experience troubleshooting hardware and software issues.
• Familiarity with operating systems, software, and networking technologies.
• Excellent communication and problem-solving skills.

Responsibilities

• Troubleshoot hardware and software issues.
• Maintain IT infrastructure and monitor system performance.
• Provide technical assistance to end-users.
• Help implement new technologies and ensure data security.

Skills

Troubleshooting hardware

Troubleshooting software

End-user support

System monitoring

Communication skills

Problem solving

Tools

Windows

macOS

Linux

Networking

Job description

Pinnacle Ember Group, based in El Paso, TX, is seeking a full-time IT Support Specialist to provide frontline technical assistance to employees and clients. You will troubleshoot hardware and software issues, maintain IT infrastructure, monitor system performance, and help implement new technologies.

The role requires strong IT support experience, excellent communication, and a proactive approach to problem-solving.