IT Support Specialist: Elevate End-User Tech & Service

Artemis Solutions; Lexington (KY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

3 weeks' vacation with all major holidays

Job summary

A leading IT firm in Lexington is seeking an IT Support Specialist to manage day-to-day technology operations. The role involves troubleshooting hardware and software issues, providing excellent customer service, and supporting Microsoft 365 tools. Candidates should have 1-3 years of IT support experience, with strong knowledge of Windows or macOS. This full-time position offers a competitive salary of $60,000 to $70,000 and includes 3 weeks of paid time off plus holidays.

Qualifications

• 1–3+ years of IT support or help desk experience.
• Strong knowledge of Windows and/or macOS environments.
• IT certifications like CompTIA A+, Network+, or Microsoft are a plus.

Responsibilities

• Provide first- and second-level technical support to end users.
• Troubleshoot hardware, software, and basic network issues.
• Manage user accounts, access, and permissions.

Skills

Troubleshooting

Customer service

Microsoft 365

Networking concepts

Tools

Ticketing systems

Remote support tools

Job description

A leading IT firm in Lexington is seeking an IT Support Specialist to manage day-to-day technology operations. The role involves troubleshooting hardware and software issues, providing excellent customer service, and supporting Microsoft 365 tools. Candidates should have 1-3 years of IT support experience, with strong knowledge of Windows or macOS. This full-time position offers a competitive salary of $60,000 to $70,000 and includes 3 weeks of paid time off plus holidays.