IT Support Specialist – Desktop Help & Troubleshooting

Insight Global; Suffolk (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking an IT Technical Support Specialist in Suffolk, VA. The ideal candidate will assist customers with technical issues related to hardware, software, and monitoring systems, providing support through phone calls and messaging platforms. This role requires strong troubleshooting skills and effective communication. Candidates should have a Bachelor's degree in Computer Science or a related field, or equivalent experience, along with 2-3 years of relevant experience.

Qualifications

• Bachelor's Degree preferred or experience in lieu.
• 2-3 years of relevant experience with a degree.
• 3 years of relevant experience without a degree.

Responsibilities

• Assist customers with technical issues or questions.
• Help diagnose technical issues over the phone.
• Meet and speak with customers about hardware/software installation.

Skills

Customer service

Technical troubleshooting

Communication

Education

Bachelor's Degree in Computer Science, MIS, or related field

Experience in lieu of Bachelor's Degree

Job description

A leading staffing firm is seeking an IT Technical Support Specialist in Suffolk, VA. The ideal candidate will assist customers with technical issues related to hardware, software, and monitoring systems, providing support through phone calls and messaging platforms. This role requires strong troubleshooting skills and effective communication. Candidates should have a Bachelor's degree in Computer Science or a related field, or equivalent experience, along with 2-3 years of relevant experience.