IT Support Specialist — Troubleshooter, Docs & On-site Trainer

CaseGuard; Arlington (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Stock Option

Medical, Dental, and Vision Insurance

401K

Paid Vacation

Ten paid holidays per year

Friendly and Learning environment

Job summary

A software company located in Arlington, VA is seeking a dedicated Customer Support Specialist. This role involves communicating with customers through various channels, troubleshooting software issues, and managing existing client relations. Candidates should possess a relevant degree and strong technical support skills. The position offers a salary in the $65,000 - $75,000 range along with various perks including stock options and insurance benefits.

Qualifications

• 1 - 3 years of relevant work experience required.
• Knowledge of Windows operating system and software applications.
• Experience with video editing and digital media is a plus.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Troubleshoot and resolve software issues reported by clients.
• Write troubleshooting articles on common software issues.

Skills

Technical support

Troubleshooting desktop computers

Excellent phone etiquette

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's or associate's degree in Information Technology, Computer Science, or related field

Tools

Windows operating system

Video editing software

Job description

A software company located in Arlington, VA is seeking a dedicated Customer Support Specialist. This role involves communicating with customers through various channels, troubleshooting software issues, and managing existing client relations. Candidates should possess a relevant degree and strong technical support skills. The position offers a salary in the $65,000 - $75,000 range along with various perks including stock options and insurance benefits.