Information Technology Support Specialist

Insight Global; Suffolk (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking an IT Technical Support Specialist in Suffolk, VA. The ideal candidate will assist customers with technical issues related to hardware, software, and monitoring systems, providing support through phone calls and messaging platforms. This role requires strong troubleshooting skills and effective communication. Candidates should have a Bachelor's degree in Computer Science or a related field, or equivalent experience, along with 2-3 years of relevant experience.

Qualifications

• Bachelor's Degree preferred or experience in lieu.
• 2-3 years of relevant experience with a degree.
• 3 years of relevant experience without a degree.

Responsibilities

• Assist customers with technical issues or questions.
• Help diagnose technical issues over the phone.
• Meet and speak with customers about hardware/software installation.

Skills

Customer service

Technical troubleshooting

Communication

Education

Bachelor's Degree in Computer Science, MIS, or related field

Experience in lieu of Bachelor's Degree

Job description

Insight Global is looking for an IT Technical Support Specialist supporting a client in Suffolk, VA. This person is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.

Required Skills & Experience

• Bachelor's Degree in Computer Science, MIS, or related field, preferred
• Experience in lieu of Bachelor's Degree
• 2-3 years of relevant experience with a degree
• 3 years of relevant experience without a degree