Desktop Support Engineer - IT & Networking Specialist

Stone Search, LLC; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT services firm in Boston, Massachusetts, is seeking a skilled technical support specialist for contract employment. This role involves providing timely assistance to clients, maintaining software standards, and managing hardware issues. The ideal candidate has at least 3 years of experience in IT support, advanced skills in Microsoft systems and networking, and the ability to promote new technologies. This position may require occasional travel and will require impeccable work ethics.

Qualifications

• 3+ years of experience providing direct support in business solutions, hardware, and networking.
• 3+ years of experience in LAN, WAN, and network systems support and management.
• 3+ years of experience configuring, installing, and maintaining client PC operating systems.

Responsibilities

• Serve as a technical resource for timely assistance and high-quality support.
• Install and maintain computer software standards.
• Facilitate meetings using technology tools.

Skills

Advanced proficiency in Microsoft Operating Systems

Advanced proficiency in Microsoft Office Suite

Advanced proficiency in Service Now

Advanced proficiency in MS Teams

Advanced to expert knowledge of remote access architectures

Advanced to expert knowledge of mobile technologies

Advanced to expert proficiency in networking technologies

Advanced proficiency with data security

Advanced proficiency in project management

Advanced knowledge of customer service principles

Education

Associate’s degree

Bachelor’s degree

Tools

Citrix

VPN

Job description

A leading IT services firm in Boston, Massachusetts, is seeking a skilled technical support specialist for contract employment. This role involves providing timely assistance to clients, maintaining software standards, and managing hardware issues. The ideal candidate has at least 3 years of experience in IT support, advanced skills in Microsoft systems and networking, and the ability to promote new technologies. This position may require occasional travel and will require impeccable work ethics.