IT Support Specialist — Desk & Phone Troubleshooter

U.S. Department of Veterans Affairs; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Brentwood, TN, is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to keep end-user systems running. You will resolve customer software and hardware problems following established policies and procedures, ensuring timely and effective solutions across the organization.

Responsibilities

• Provide phone and desk-side technical support to end users.
• Diagnose and repair hardware and software problems per established policies.

Job description

The U.S. Department of Veterans Affairs in Brentwood, TN, is seeking an IT Specialist in the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to keep end-user systems running. You will resolve customer software and hardware problems following established policies and procedures, ensuring timely and effective solutions across the organization.