End-User IT Support Specialist

U.S. Department of Veterans Affairs; Nashville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

U.S. Department of Veterans Affairs in Nashville seeks an IT Specialist to provide a mix of phone, desk-side, and bench-top support. You will diagnose and resolve software and hardware issues per established policies and procedures.

Responsibilities include resolving customer problems, applying standard IT operations policies, and assisting with equipment maintenance. This role is in Southeast - End User Operations, Office of Information and Technology (OI&T).

Qualifications

• Experience in assisting users with hardware and software problems.
• Ability to work with established policies and procedures.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Provide phone and desk-side IT support.
• Diagnose and repair hardware and software issues (bench-top).
• Resolve customer problems following documented policies.

Skills

Customer service

Technical troubleshooting

Communication skills

Tools

Windows OS

Remote support tools

Job description

U.S. Department of Veterans Affairs in Nashville seeks an IT Specialist to provide a mix of phone, desk-side, and bench-top support. You will diagnose and resolve software and hardware issues per established policies and procedures.

Responsibilities include resolving customer problems, applying standard IT operations policies, and assisting with equipment maintenance. This role is in Southeast - End User Operations, Office of Information and Technology (OI&T).