IT Support Specialist & Customer Training Lead

Obsolete Site; Hawaii; On-site; USD 65,000 - 90,000; Full time

Job summary

Obsolete Site in Hawaii seeks a qualified IT Support Specialist to deliver routine and recurring customer support services under general supervision. You will assist in planning and deploying hardware, resolve issues, and help keep NIPRNET workstations, Point of Sale, and Hospitality systems up to date.

You will install, configure, upgrade and troubleshoot hardware and software, provide information and assistance to customers, and deliver formal and informal training while applying information

Qualifications

• Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
• Installing, configuring, upgrading and troubleshooting hardware and software components.
• Presenting formal and informal training and assistance to customers
• Reporting, responding to, and resolving customer requests.

Responsibilities

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and deployment of life cycle hardware. Identifies and resolves issues and problems.
• Prepares and updates instructions and standard operating procedures. Supports and manages NIPRNET workstations, Point of Sale Systems and Hospitality Management Systems.
• Provides information and assistance to customers including system hardware/software installations, configuration, upgrade and troubleshooting.
• Presents formal and informal training to customers. Applies information security and information assurance policy, principles and practices.

Skills

IT customer support

Hardware troubleshooting

Customer training

Issue resolution

Education

Graduate education in CS/Engineering/Info Science/IS/Tech Management

CompTIA Security+ Certification

Job description

Obsolete Site in Hawaii seeks a qualified IT Support Specialist to deliver routine and recurring customer support services under general supervision. You will assist in planning and deploying hardware, resolve issues, and help keep NIPRNET workstations, Point of Sale, and Hospitality systems up to date.

You will install, configure, upgrade and troubleshoot hardware and software, provide information and assistance to customers, and deliver formal and informal training while applying information