Data Processing User Support Specialist II

Hawaii Public Schools; Nanakuli (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

Hawaii Public Schools in Hawaii seeks a Data Processing User Support Technician II to provide training and assistance to users on system equipment and department software. You will troubleshoot hardware and software issues and assist with the installation and configuration of applications.

The role involves creating training outlines, coordinating training center activities, and maintaining training equipment, with emphasis on user-focused problem solving and clear instruction.

Qualifications

• High school diploma or equivalent required; English grammar/usage demonstrated.
• Experience reading complex materials and communicating clearly.
• Experience with user support and training is a plus.

Responsibilities

• Train users on system equipment and department software.
• Troubleshoot hardware and software problems for end users.
• Install and configure training center hardware and software.
• Develop training outlines and materials; update with new releases.
• Coordinate training center activities and maintain equipment.

Skills

Training

User support

Technical troubleshooting

Documentation

Education

High school diploma

Tools

MS Office

VPN

Proprietary systems

Job description

Hawaii Public Schools in Hawaii seeks a Data Processing User Support Technician II to provide training and assistance to users on system equipment and department software. You will troubleshoot hardware and software issues and assist with the installation and configuration of applications.

The role involves creating training outlines, coordinating training center activities, and maintaining training equipment, with emphasis on user-focused problem solving and clear instruction.