Tech Delivery & Deployment Specialist

Interpublic Group; Honolulu (HI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Healthcare Options

Medical

Dental

Vision

Prescription

401(k) savings plan with company match

Flexible Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Exclusive discounts

Job summary

Interpublic Group in Hawaii/Honolulu seeks a Support Analyst to handle day‑to‑day admin tasks and resolve Mac/PC workstation issues in a mission critical environment.

You will manage tickets, install software, patch security, troubleshoot across LAN/WAN and remote access, and coordinate with IPG IT End User Engineering Services to maintain site design standards. Strong customer service and OS experience required.

Qualifications

• Associate degree and/or 3–5 years equivalent computer support experience.
• Advanced knowledge of MAC and/or PC software and hardware.
• Intermediate to solid LAN/WAN knowledge and problem solving.
• Experience with troubleshooting hardware, network, and remote access issues.
• Hands-on experience with latest MAC/PC OS, Dell/HP desktops and laptops.
• Working knowledge of MS O365 Suite (Word, Excel, PowerPoint, Access), Outlook, Edge.
• Experience with Helix, Ivanti, JAMF, Sentinel One, Intune MDM.
• Knowledge of TCP/IP protocols.
• Customer-focused with strong communication and teamwork.
• Experience with SharePoint and AI Automation is a plus.

Responsibilities

• Create and respond to desktop tickets and determine corrective actions or escalation.
• Regularly update the ticket tracking system with status and fixes.
• Interact with customers with strong client relations skills.
• Install software/hardware peripherals and apply security patches/anti-virus updates.
• Troubleshoot problems using established techniques and standards.
• Serve as local contact for admin and hardware/software support for file/print/application servers.
• Resolve end-user computer issues and manage loaner hardware and printer setups.
• Assist with user administration and centralize to the helpdesk as needed.
• Collaborate with IT teams on infrastructure deployments and site designs per standards.
• Prepare documentation and checklists to ensure high-quality service.

Skills

Mac/PC hardware knowledge

LAN/WAN knowledge

TCP/IP protocols

Troubleshooting experience

O365 / Outlook / Edge

Remote access / VPN troubleshooting

User interaction / customer service

SharePoint / AI automation

Security patches / antivirus

Team collaboration / cross-discipline

Education

Associate degree

Tools

Helix

Ivanti

JAMF

SentinelOne

Intune MDM

MS O365 Suite

SharePoint

Job description

Interpublic Group in Hawaii/Honolulu seeks a Support Analyst to handle day‑to‑day admin tasks and resolve Mac/PC workstation issues in a mission critical environment.

You will manage tickets, install software, patch security, troubleshoot across LAN/WAN and remote access, and coordinate with IPG IT End User Engineering Services to maintain site design standards. Strong customer service and OS experience required.