Tech Support Specialist — First & Second Line

Talentify; Wailuku (HI); On-site; USD 60,000 - 75,000; Full time

Job summary

Talentify in Hawaii is seeking an individual contributor to provide first and second level IT support, focusing on resolving complex problems and maintaining computer systems. You will interact with third-party vendors and follow incident procedures to ensure timely resolutions.

Responsibilities include prioritizing requests, documenting issues, and supporting disaster recovery and business continuity efforts while collaborating with cross-functional teams to improve service quality.

Qualifications

• Experience providing first and second level IT support.
• Ability to document workflows and resolutions clearly.
• Strong communication and collaboration with cross-functional teams.
• Adaptable to learn new tools and processes quickly.

Responsibilities

• Provide first and second level IT support for problems and escalations.
• Perform setup and maintenance of computer systems.
• Escalate issues to senior staff when necessary and follow incident procedures.
• Document problems, status, and resolutions in the tracking system.
• Contribute to disaster recovery and business continuity efforts.

Skills

Troubleshooting

Communication

Documentation

Team collaboration

Learning agility

Tools

Ticketing system

Remote support tools

Job description

Talentify in Hawaii is seeking an individual contributor to provide first and second level IT support, focusing on resolving complex problems and maintaining computer systems. You will interact with third-party vendors and follow incident procedures to ensure timely resolutions.

Responsibilities include prioritizing requests, documenting issues, and supporting disaster recovery and business continuity efforts while collaborating with cross-functional teams to improve service quality.