IT Systems & End-User Support Specialist

Legends Global; Honolulu (HI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global in Hawai‘i seeks an experienced IT support specialist to provide user support and training for desktop, laptop, printers, networks, and common business applications at the Hawai‘i Convention Center and satellite offices.

You will manage IT assets, assist with deployments, respond to inquiries about hours, shipping, printing, and equipment rentals, and coordinate with event managers for telecom and IT needs. A associate degree and 3–5 years of experience are required.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, Network Administration, or a related field; or an equivalent combination of education, technical training, certifications, and relevant experience.
• Minimum 3–5 years of progressively responsible IT support, systems support, help desk, network support, or related technical experience.
• Comprehensive knowledge and demonstrated experience troubleshooting desktops, laptops, printers, peripheral devices, mobile devices, telecommunications equipment, networking, and common business applications.

Responsibilities

• Provides user technical support and training for Desktop, Laptop, Server, Printer, Phone, Voicemail, Smartphone, Radio, Digital Signage, A/V, Point-of-Sales, Networking, and any IT hardware and software used by HCC Hawaii offices, regional offices and shared tenant services.
• Manages and administers accounts in a web-based management tool, Digital Signage, help desk and asset management.
• Assist Corporate IT with deployments, projects, and initiatives.
• Assist in organizing, maintaining, and physical counting of building items and technology hardware.
• Assists with the Business Center office and functions which includes responding to customer inquiries regarding hours, shipping services, printing services, and equipment rentals. Coordinates with other departments on Business Center functions related to an event.
• Coordinate and recommend with Event Managers and event client for all Event Telecom and IT requirements and deployment.
• Complete event orders by configuring and installing phones or other IT related equipment based on client orders.
• Researches on new technologies and processes. Evaluate technical requirements for hardware/software to ensure efficient and leading edge opportunities.

Skills

Customer service

Communication

Troubleshooting

Team player

Education

Associate degree in IT/related field

Tools

Microsoft Office 365

Job description

Legends Global in Hawai‘i seeks an experienced IT support specialist to provide user support and training for desktop, laptop, printers, networks, and common business applications at the Hawai‘i Convention Center and satellite offices.

You will manage IT assets, assist with deployments, respond to inquiries about hours, shipping, printing, and equipment rentals, and coordinate with event managers for telecom and IT needs. A associate degree and 3–5 years of experience are required.