IT Support Pro II - Operations Facilities Tech

Amazon Jobs; Canton (MS); Vor Ort; USD 29.000 - 45.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits Day 1

401(k) match

Parental leave - up to 20 weeks

Casual dress code

Zusammenfassung

Amazon’s IT Support Associate II role focuses on resolving technical problems for operations facilities in a defined region, covering Windows, Mac, and Linux environments. You will support the operations team, participate in career development, and contribute to high-quality IT service delivery.

The position emphasizes customer service, cross-site collaboration, and ongoing learning, with Day 1 healthcare, 401(k) matching, and a casual dress code across sites in the Canton, MS area.

Qualifikationen

• >1 year of Windows, Mac or Linux OS support experience or equivalent
• Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS or other relevant certifications

Aufgaben

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.
• Experience troubleshooting integrated and interdependent computer systems.
• High level of customer service in a dynamic environment.

Kenntnisse

Customer service

Troubleshooting

Training new hires

Remote support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

AWS

Jobbeschreibung

Amazon’s IT Support Associate II role focuses on resolving technical problems for operations facilities in a defined region, covering Windows, Mac, and Linux environments. You will support the operations team, participate in career development, and contribute to high-quality IT service delivery.

The position emphasizes customer service, cross-site collaboration, and ongoing learning, with Day 1 healthcare, 401(k) matching, and a casual dress code across sites in the Canton, MS area.