IT Support Associate II — Field & Remote Ops Support

Amazon; Canton (MS); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Healthcare start Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon IT Support Associate II in Canton, MS will support the operations team by resolving technical problems across multiple facilities. You will maintain IT equipment, assist with training new hires, and handle diverse support requests to ensure smooth operations.

This role requires lifting up to 49 pounds and standing for long shifts, with travel within local regions to support customers. Competitive benefits and Day 1 healthcare accompany a comprehensive work package.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux OS support experience.
• Physical ability to lift up to 49 pounds and endure 12-hour shifts.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings and remote locations.
• Travel within local/regional area to support customers.

Skills

Troubleshooting

Customer service

Windows

Mac

Linux

Physical ability

Job description

Amazon IT Support Associate II in Canton, MS will support the operations team by resolving technical problems across multiple facilities. You will maintain IT equipment, assist with training new hires, and handle diverse support requests to ensure smooth operations.

This role requires lifting up to 49 pounds and standing for long shifts, with travel within local regions to support customers. Competitive benefits and Day 1 healthcare accompany a comprehensive work package.