IT Support Associate II – Operations Facilities

Amazon Jobs; Murfreesboro (TN); Sur place; USD 34 000 - 45 000; Plein temps

Résumé du poste

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across diverse disciplines within an Amazon Operations facility. Progression opportunities are encouraged as you develop your career.

The role emphasizes hands-on support for IT equipment, cross-building collaboration, and strong customer service in a fast-paced environment, with growth opportunities and comprehensive benefits.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• CompTIA A+, CompTIA Network+ or Cisco CCNA certification preferred.
• Experience with AWS or other cloud platforms.

Responsabilités

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation
• Experience working with computer systems and troubleshooting
• Experience in a dynamic environment with a high degree of customer service

Connaissances

Windows/Mac/Linux support

Customer service

Training new hires

Outils

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Description du poste

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across diverse disciplines within an Amazon Operations facility. Progression opportunities are encouraged as you develop your career.

The role emphasizes hands-on support for IT equipment, cross-building collaboration, and strong customer service in a fast-paced environment, with growth opportunities and comprehensive benefits.