IT Support (IOS) Part time

AppleOne; San Clemente (CA); Presencial; USD 33 000 - 37 000; Tempo parcial

Resumo da oferta

AppleOne Employment Services is seeking an IT Support Specialist to work on-site in San Clemente, CA. This part-time role (about 20 hours/week) reports as a direct hire and pays $24–$27 per hour.

You will support laptops, desktops, mobile devices, and internal systems while administering Microsoft 365 and assisting with onboarding and onboarding processes. The position requires 2+ years of IT support experience, strong communication, and the ability to document procedures clearly.

Qualificações

• 2+ years of IT support, help desk, desktop support, or similar.
• Hands-on IT support for on-site end users across devices and software.
• Associate or bachelor's in computer science or related field preferred, or equivalent experience.
• Experience supporting macOS, Windows, iOS and Android devices.
• Hands-on Microsoft 365 administration experience.
• Basic networking knowledge: DHCP, DNS, VPN, Wi‑Fi, firewalls.
• Strong documentation and written communication skills.
• Ability to maintain confidentiality and prioritize tasks.

Responsabilidades

• Provide first-line IT support for laptops, desktops, mobile devices, printers, and software.
• Administer Microsoft 365 accounts, licenses, MFA, email, Teams, SharePoint, OneDrive permissions.
• Assist with onboarding/offboarding by setting up devices and access.
• Troubleshoot connectivity, login, and access issues; escalate when needed.
• Maintain device patching, backups, inventory, and licensing records.
• Support internal technology projects, testing, automation, AI tools, and AV systems.

Conhecimentos

IT support experience

Documentation

Communication

On-site support

Confidentiality

Organization

Formação académica

Associate or Bachelor's in CS or related field

Ferramentas

Microsoft 365

Intune

VPN

DHCP/DNS

Wi-Fi/firewalls

Descrição da oferta de emprego

Job Summary

The IT Support Specialist will serve ON-SITE as a first point of contact for day-to-day technical needs, supporting users across laptops, desktops, mobile devices, Microsoft 365, networking, printers, peripherals, and internal systems. This position offers a high-touch support environment where reliability, confidentiality, clear communication, and strong documentation are highly valued.

Key Responsibilities

• Provide first-line IT support for laptops, desktops, mobile devices, printers, peripherals, software, hardware, and computer systems.
• Administer Microsoft 365, including user accounts, licenses, MFA, email, Teams, SharePoint, and OneDrive permissions.
• Support employee onboarding and offboarding by setting up devices, accounts, access, and recovering equipment as needed.
• Troubleshoot Wi‑Fi, VPN, network connectivity, password, login, and account access issues, escalating complex issues when appropriate.
• Maintain device patching, backups, hardware and software inventory, licensing records, and documentation in the internal knowledge base.
• Assist with internal technology projects, new solution testing, automation and AI tools, AV systems, cameras, smart‑building technology, and vendor coordination.

Compensation and Benefits

• Pay: $24 to $27 per hour.
• Job Type: Direct hire.
• Schedule: Part-time, approximately 20 hours per week.
• Location: On-site in San Clemente, CA.

Required Qualifications and Skills

• Provide hands‑on help desk and technical support for end users in an on‑site environment.
• Administer Microsoft 365 accounts, permissions, email, collaboration tools, and security settings.
• Troubleshoot hardware, software, mobile device, networking, Wi‑Fi, and access‑related issues.
• Document procedures, fixes, configurations, inventory, and project progress clearly and consistently.
• 2+ years of experience in IT support, help desk, desktop support, or a similar technical support role.
• Associate or bachelor’s degree in computer science or a related field preferred, or equivalent experience.
• Experience supporting mixed computing environments, including macOS, Windows, iOS, and Android devices.
• Hands‑on Microsoft 365 administration experience.
• Basic networking knowledge, including DHCP, DNS, VPN, Wi‑Fi, and firewalls.
• Working knowledge of common software, hardware, peripherals, and business applications.
• Strong analytical and troubleshooting skills with the ability to identify root causes and practical solutions.
• Excellent written communication skills with a strong habit of documenting work.
• Strong interpersonal skills with the ability to explain technical information clearly to non‑technical users.
• Highly organized, reliable, proactive, and able to prioritize multiple tasks and projects.
• Ability to maintain strict confidentiality and demonstrate personal accountability.
• Must be comfortable around dogs.
• Reliable transportation and ability to lift up to 40 lbs.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft 365 certification.
• Experience with Intune or another mobile device management platform.
• Familiarity with Crestron, IP camera/NVR systems, smart‑building systems, or residential AV technology.
• Interest in AI tools, workflow automation, and emerging business technology solutions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.