Service Administrator

AppleOne Employment Services; El Monte (CA); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k

Descrizione del lavoro

AppleOne Employment Services is seeking a detail-oriented Service Administrator in City of Industry, CA. You will coordinate communication between customers, technicians, and service teams, manage work orders, and assist dispatch with scheduling while maintaining accurate records.

The role emphasizes administrative and customer service skills, with hands-on training and room to grow within service operations in a supportive team environment.

Competenze

• 1 to 2 years of related administrative, customer service, service coordination, or client care experience.
• Proficient with Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.
• Excellent attention to detail with strong follow-through on tasks.
• Ability to manage multiple priorities in a fast-paced service environment.

Mansioni

• Communicate with customers, technicians, and internal service teams regarding pending, ongoing, and completed service jobs.
• Audit MSP work orders for last labor date and provide timely updates to customers on current repair status.
• Create work orders within the PM scheduling system and assist dispatch with assigning jobs.
• Support department administration by updating and managing information across multiple systems.
• Assist with processing warranty and fleet packets, aged work in process, and related service documentation.
• Answer customer calls and perform additional service-related tasks as assigned.

Conoscenze

Customer communication

Service coordination

Dispatch scheduling

Warranty processing

WIP follow-up

Microsoft Excel

Microsoft Word

Strumenti

Work order systems

PM scheduling system

Descrizione del lavoro

Job Summary

A growing service-focused organization in City of Industry, CA is seeking a Service Administrator for an opportunity. This role is ideal for a detail-oriented customer support professional who enjoys coordinating information, supporting service teams, and communicating with customers about repair status, scheduling, and work order updates. The Service Administrator will work closely with the Service department, technicians, dispatching team, and customers to help keep service jobs moving efficiently from initial work order creation through completion. This is a great opportunity for someone with strong administrative, customer service, and computer skills who wants to build a long-term career in a supportive team environment with hands-on training, steady workflow, and opportunities to grow within service operations.

Key Responsibilities

• Communicate with customers, technicians, and internal service teams regarding pending, ongoing, and completed service jobs.
• Audit MSP work orders for last labor date and provide timely updates to customers on current repair status.
• Create work orders within the PM scheduling system and assist dispatch with assigning jobs to the appropriate technicians.
• Support department administration by updating and managing information across multiple systems.
• Assist with processing warranty and fleet packets, aged work in process, and related service documentation.
• Answer customer calls and perform additional service-related tasks as assigned.

Required Qualifications and Skills

• Coordinate service work orders, repair updates, and customer communication.
• Assist dispatching and scheduling teams with technician assignments.
• Process warranty packets, fleet packets, and service documentation.
• Support aged work in process follow-up and updates across multiple systems.
• 1 to 2 years of related administrative, customer service, service coordination, or client care experience.
• Computer proficiency required, including experience with Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.
• Excellent attention to detail with strong follow-through on assigned tasks.
• Ability to work closely with technicians, dispatchers, customers, and service department staff.
• Commitment to maintaining high standards for safety practices and company policies.
• Ability to manage multiple priorities in a fast-paced service environment.

Preferred Qualifications

• Technical, leadership, or service department experience preferred.
• Experience working with work order systems, preventive maintenance scheduling, dispatching, warranty processing, or fleet documentation is a plus.

Required Qualifications and Skills

• Coordinate service work orders, repair updates, and customer communication.
• Assist dispatching and scheduling teams with technician assignments.
• Process warranty packets, fleet packets, and service documentation.
• Support aged work in process follow-up and updates across multiple systems.
• 1 to 2 years of related administrative, customer service, service coordination, or client care experience.
• Computer proficiency required, including experience with Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.
• Excellent attention to detail with strong follow-through on assigned tasks.
• Ability to work closely with technicians, dispatchers, customers, and service department staff.
• Commitment to maintaining high standards for safety practices and company policies.
• Ability to manage multiple priorities in a fast-paced service environment.

Preferred Qualifications

• Technical, leadership, or service department experience preferred.
• Experience working with work order systems, preventive maintenance scheduling, dispatching, warranty processing, or fleet documentation is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Benefits for temporary assignments

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Accommodations for disabilities

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

E-Verify Participation

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Fair Chance Employment

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.