Customer Solutions Coordinator

AppleOne Employment Services; Renton (WA); On-site; USD 44,000 - 54,000; Full time

Job summary

AppleOne Employment Services in Renton, WA seeks a Customer Solutions Coordinator to support customers in a fast-paced call center environment. The role focuses on accuracy, follow-through, and professional service, with opportunities to contribute to program operations and customer experience.

The position offers a stable team setting, opportunities for growth, and a long-term career path in customer support and client care.

Qualifications

• Handle customer inquiries in a call center environment.
• Research, troubleshoot, and resolve customer issues with accurate follow-up.
• Document interactions and updates in the database.

Responsibilities

• Answer routine telephone inquiries in a professional call center environment.
• Research, troubleshoot, and resolve customer issues with timely follow-up.
• Document phone calls, customer interactions, and account updates in the appropriate database.
• Process account update requests and perform accurate data entry.
• Support additional operational tasks including payment negotiation, fee reductions, and copier maintenance coordination.

Skills

Customer support

Call center

Data entry

Excel

Tools

CRM system

Job description

Job Summary

We are seeking a Customer Solutions Coordinator for a direct hire opportunity in Renton, WA. This role is ideal for a dependable, detail-oriented professional with 1-2 years of customer support, call center, research, or administrative experience who enjoys solving problems, supporting customers, and keeping information accurate.

As a Customer Solutions Coordinator, you will work in a customer-focused call center environment where accuracy, follow-through, and professionalism are essential. This position offers a strong opportunity for growth while contributing to the continued improvement of program operations and customer experience.

The work environment is collaborative, supportive, and focused on high-quality service. Team members are encouraged to bring fresh ideas, think creatively, and work together to deliver reliable results. This is a great opportunity for someone who values stability, positive teamwork, supportive leadership, and the chance to build a long-term career in customer support and client care.

Key Responsibilities

• - Answer routine telephone inquiries in a professional, customer-oriented call center environment.


• - Research, troubleshoot, and resolve customer issues while ensuring timely and accurate follow-up.


• - Document phone calls, customer interactions, account updates, and actions in the appropriate database.


• - Process account update requests and perform accurate data entry.


• - Complete notice quality review activities and identify discrepancies or required corrections.


• - Support additional operational tasks, including payment negotiation, fee reduction requests, and copier maintenance or repair coordination.

Compensation and Benefits

• - Salary: $48,700 per year.


• - Job Type: Direct hire.


• - Schedule: 40-hour work week, Monday to Saturday.


• - Work Location: On-site in Renton, WA.


• - Remote Work: This is not a remote position.


• - Overtime and periodic weekend hours may be required.

Required Qualifications and Skills

• - Handle customer inquiries and resolve issues in a call center environment.


• - Research account details, document customer interactions, and process updates accurately.


• - Perform quality review activities, data entry, and administrative support tasks.


• - Support payment negotiations, fee reductions, and related customer service processes.


• - 1-2 years of relevant customer support, call center, administrative, research, or problem-solving experience preferred.


• - Previous research experience required.


• - Intermediate to strong Microsoft Excel skills.


• - Intermediate computer skills with the ability to navigate databases and multiple systems.


• - Intermediate to strong typing skills with a focus on accuracy.


• - Strong attention to detail, organization, and follow-through.


• - Dependable and able to consistently work a 40-hour schedule.


• - Comfortable working periodic weekend hours and overtime as required.


• - Strong communication skills and a customer-focused approach.


• - Ability to remain professional, resourceful, and resilient in a fast-paced environment.


• - Must be willing to interview and provide a resume.

Preferred Qualifications

• - Prior experience in a call center, customer care, account services, or business services environment.


• - Experience documenting customer interactions in a database or CRM system.


• - Ability to manage multiple tasks while maintaining accuracy and professionalism.


• - Experience with account updates, payment-related conversations, or issue resolution.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.