IT Service Operations Technician

AppleOne; Tallahassee (FL); Presencial; USD 31 000 - 44 000; Tempo integral

Resumo da oferta

AppleOne Employment Services is seeking an IT Service Operations Technician for a 1-year contract in Tallahassee, FL. This onsite role focuses on delivering reliable desktop and IT support to a corporate environment.

The technician will respond to requests, identify incidents, and provide timely solutions for internal customers including executive-level users. Independent work within a professional IT operations team emphasizes responsive support and continuous improvement.

Qualificações

• Associate degree in Computer Science, Information Technology, or related field, or 2 years of relevant experience.
• 3–5 years of relevant IT support or desktop support experience preferred based on role level.
• Intermediate knowledge of user application packages, OSs, networks, and platforms.

Responsabilidades

• Respond to customer requests and resolve incidents related to information systems, desktop hardware, software, applications, and services.
• Troubleshoot, identify, isolate, and resolve technical problems in a timely and accurate manner.
• Provide desktop support including setup, provisioning, delivery, moves, adds, changes, and deletes.
• Support corporate customers and executive-level users with a high level of professionalism and customer service.
• Prioritize work assignments, coordinate support activities, and manage workload with minimal onsite supervision.
• Stay current with emerging technologies and apply technical knowledge to improve support outcomes.

Conhecimentos

Desktop support

OS troubleshooting

Network support

Executive support

Communication

Provisioning/setup

Formação académica

Associate degree or 2 years experience

Ferramentas

MACD processes

Descrição da oferta de emprego

Job Summary

We are seeking an IT Service Operations Technician for a 1-year contract opportunity in Tallahassee, FL. This onsite role is ideal for a customer-focused IT support professional with experience troubleshooting desktop, operating system, network, and application issues in a corporate environment.

The IT Service Operations Technician will respond to technical support requests, identify and isolate incidents, and deliver timely solutions for internal customers, including executive-level users. This position offers the opportunity to work independently while supporting a professional, service-driven IT operations team. The environment is structured, collaborative, and focused on responsive support, effective communication, and continuous improvement.

This is a strong fit for someone who enjoys hands-on desktop support, problem solving, customer interaction, and keeping business users productive through reliable technology support.

Key Responsibilities

• Respond to customer requests and resolve incidents related to information systems, desktop hardware, software, applications, and services.
• Troubleshoot, identify, isolate, and resolve technical problems in a timely and accurate manner.
• Provide desktop support including setup, provisioning, delivery, moves, adds, changes, and deletes.
• Support corporate customers and executive-level users with a high level of professionalism and customer service.
• Prioritize work assignments, coordinate support activities, and manage workload with minimal onsite supervision.
• Stay current with emerging technologies and apply technical knowledge to improve support outcomes.

Compensation and Benefits

• Pay rate: $27.00 per hour.
• Assignment length: 1 year.
• Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Location: Onsite in Tallahassee, FL.
• Overtime may be required as needed.
• After-hours and on-call work may be required for nights, weekends, and holidays on a rotating schedule.

Required Qualifications and Skills

• Provide technical support for desktop systems, user applications, operating systems, networks, and platforms.
• Resolve customer incidents and service requests accurately and efficiently.
• Support desktop provisioning, setup, delivery, and MACD activities.
• Communicate effectively with corporate customers, technical teams, and executive-level leadership.
• Associate degree in Computer Science, Information Technology, or a related field, or 2 years of relevant experience, or an equivalent combination of education and experience.
• 3 to 5 years of relevant IT support, service operations, desktop support, or technical support experience preferred based on role level.
• Intermediate knowledge of user application packages.
• Intermediate knowledge and experience with operating systems, networks, and platforms.
• Intermediate desktop support experience, including troubleshooting, setup, provisioning, and move/add/change/delete support.
• Ability to troubleshoot and solve basic technical problems quickly.
• Strong verbal and written communication skills.
• Strong interpersonal skills and a demonstrated customer service orientation.
• Ability to plan, organize, coordinate, and prioritize work assignments.
• Ability to work effectively with customers and technical staff to resolve issues.
• Ability to work overtime and participate in after-hours/on-call rotation as needed.

Preferred Qualifications

• IT support certification from IBM, Google, Microsoft, or a comparable provider.
• Experience supporting users in a corporate or insurance industry environment.
• Experience providing technical support to executive-level users.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.