IT Support Intern - Help Desk, Deployments & Troubleshooting

Levin Furniture & Mattress; Smithton (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Levin Furniture & Mattress is seeking an IT Intern to provide first-tier hardware and software technical support across corporate and store locations. You will troubleshoot end-user issues via in-person, phone, remote tools, or email and document all actions for proper resolution.

Responsibilities include assisting in software releases, managing equipment upgrades, and maintaining user accounts with password resets and MFA.

Qualifications

• Experience providing first-tier IT support for hardware and software.
• Ability to troubleshoot problems accurately and promptly.
• Familiarity with handling end-user requests through multiple channels.

Responsibilities

• Evaluate documented resolutions and analyze trends to prevent repeats.
• Notify management of emerging incident trends.
• Assist in software releases and hardware improvements as needed.
• Create and maintain user accounts and reset passwords; assist with MFA.

Skills

End-user support

Troubleshooting

Remote support

Ticketing system

Tools

PC hardware

Mac hardware

Mobile devices support

Job description

Levin Furniture & Mattress is seeking an IT Intern to provide first-tier hardware and software technical support across corporate and store locations. You will troubleshoot end-user issues via in-person, phone, remote tools, or email and document all actions for proper resolution.

Responsibilities include assisting in software releases, managing equipment upgrades, and maintaining user accounts with password resets and MFA.