IT Intern

Levin Furniture & Mattress; Smithton (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Levin Furniture & Mattress is seeking an IT Intern to provide first-tier hardware and software technical support across corporate and store locations. You will troubleshoot end-user issues via in-person, phone, remote tools, or email and document all actions for proper resolution.

Responsibilities include assisting in software releases, managing equipment upgrades, and maintaining user accounts with password resets and MFA.

Qualifications

• Experience providing first-tier IT support for hardware and software.
• Ability to troubleshoot problems accurately and promptly.
• Familiarity with handling end-user requests through multiple channels.

Responsibilities

• Evaluate documented resolutions and analyze trends to prevent repeats.
• Notify management of emerging incident trends.
• Assist in software releases and hardware improvements as needed.
• Create and maintain user accounts and reset passwords; assist with MFA.

Skills

End-user support

Troubleshooting

Remote support

Ticketing system

Tools

PC hardware

Mac hardware

Mobile devices support

Job description

Career Opportunities withLevin Furniture & Mattress

The IT Intern's role is to provide first-tier hardware and software technical support for computers, telephones, mobile devices, and other equipment to the corporate and store locations. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain expectations. The person will troubleshoot problem areas (in person, by telephone, remote support tools, ticket system, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.


• Notify management of emerging trends in incidents.

Acquisition & Deployment

• Assist in software releases and rollouts and communication to the end users.


• Recommend, schedule, and perform PC, Mac, printer, phone and other IT related equipment improvements, upgrades, repairs, and patches.

Operational Management

• Creating and maintaining user accounts and assistance with passwords resets and multi-factor authentication


• Accurately record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, actions taken through to final resolution.


• Test fixes and follow up with end user to ensure problem has been adequately resolved.


• Perform post-resolution follow-ups to help requests.


• Identify and learn appropriate software and hardware used and supported by the organization.