IT Intern

AMETEK, Inc.; Waterbury (CT); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading technology firm in Waterbury, Connecticut, is offering a Full-Time Summer Internship in IT support. This role provides hands-on experience in technical support and IT operations, focusing on Tier 1 and Tier 2 issues. Ideal for candidates pursuing a degree in IT or Computer Science, it offers the chance to build a strong foundation in a collaborative environment. Ideal applicants should demonstrate troubleshooting skills, communication, and customer service orientation.

Qualifications

• Currently pursuing a Bachelor's degree in a related field.
• Foundational knowledge of computer hardware and networking concepts.
• Strong verbal and written communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users.
• Utilize remote support tools to diagnose user issues.
• Manage and track support tickets for timely resolution.

Skills

Technical support

Communication skills

Troubleshooting

Customer service orientation

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Remote support tools

Ticketing system

Job description

Job Description:

Internship opportunity within the IT team to gain hands‑on experience in technical support and IT operations. The intern will contribute to the delivery of user support services, both on‑site and remotely, while developing practical skills in troubleshooting, system maintenance, and IT service management. This position is ideal for candidates seeking to build a strong foundation in IT support within a dynamic and collaborative environment.

This position is for a Full‑Time Summer Intern. Ideal candidates would have the ability to work Part‑Time during school semesters.

What you will do:

• Provide Tier 1 and Tier 2 technical support to end‑users for hardware, software, and network‑related issues.
• Utilize remote support tools to diagnose and resolve user issues efficiently.
• Assist with on‑site support tasks, including hardware setup, software installation, and configuration.
• Manage and track support tickets using the company’s ticketing system, ensuring timely resolution and user communication.
• Create and maintain documentation for recurring issues, troubleshooting steps, and IT procedures.
• Support routine system maintenance activities such as software updates, backups, and monitoring.
• Deliver basic training and guidance to users on IT systems, tools, and best practices.
• Collaborate with division and corporate IT teams to elevate and resolve complex technical issues.

What we are looking for:

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of computer hardware, operating systems, and networking concepts.
• Strong verbal and written communication skills.
• Demonstrated ability to troubleshoot and resolve technical issues effectively.
• Excellent customer service orientation with a focus on user satisfaction.
• Ability to work collaboratively in a team‑oriented environment.
• Eagerness to learn and adapt to new technologies and processes.

Additional Characteristics:

• Previous experience in a technical support role is a plus.
• Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
• Detail‑oriented, proactive, and enthusiastic about technology.
• Comfortable working in a fast‑paced environment with shifting priorities.