IT Support Intern - Hands-On IT, Flexible Hours, In-Office

Leap Group; Louisville (KY); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Autonomy and flexibility

Unlimited PTO

Summer Fridays

Paid maternity and paternity leave

Coaching and therapy

401k with match

Health, dental, vision

Job summary

Leap Group in Louisville, KY is seeking an IT Support Intern to join our IT Operations team. This role offers hands-on experience supporting our internal tools, troubleshooting hardware, software, and network issues, and assisting with user setup for new hires.

You’ll shadow senior IT staff, help maintain asset inventory, and contribute to improving helpdesk workflows. Ideal candidates are pursuing IT or related fields and can commit about 15–20 hours weekly, with a preference for in-office

Qualifications

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration
• Comfortable navigating Mac and PC environments
• Familiarity with Google Workspace, Slack, and ticketing systems a plus
• A strong sense of organization, attention to detail, and willingness to learn
• Clear communication skills and a collaborative mindset, you'll be working with creative and non-technical teammates regularly
• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments.

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

Skills

IT interest

Mac & PC familiarity

Google Workspace

Ticketing systems

Organized & detail-oriented

Team collaboration

Job description

Leap Group in Louisville, KY is seeking an IT Support Intern to join our IT Operations team. This role offers hands-on experience supporting our internal tools, troubleshooting hardware, software, and network issues, and assisting with user setup for new hires.

You’ll shadow senior IT staff, help maintain asset inventory, and contribute to improving helpdesk workflows. Ideal candidates are pursuing IT or related fields and can commit about 15–20 hours weekly, with a preference for in-office