IT Help Desk Support Intern

Beyond Infinity, LLC; Norwalk (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Job summary

Beyond Infinity, LLC is seeking an IT Help Desk Support Intern for immediate start in Fairfield County. The paid internship offers growth opportunities, hands-on client support, and exposure to IT consulting services from installation to deployment.

Daily tasks include configuring client computers, assisting with network upgrades, and maintaining inventories while providing professional service to clients across multiple sites. Overtime may be required as projects demand.

Qualifications

• Excellent communications skills with high-profile clients and professionalism.
• Strong work ethic and attention to detail in a fast-paced environment.
• Superior technical aptitude and logical reasoning for IT issues.
• Good time management, multitasking, and organizational skills.
• Hands-on experience with Windows desktops/laptops and Office/Outlook support.

Responsibilities

• Provide premium remote and on-site IT support and escalate as needed.
• Build, install and configure client computers and network equipment.
• Troubleshoot hardware, software and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Use ticketing system to document remediation efforts and inventories.

Skills

Communications

Work ethic

Technical aptitude

Time management

Independent and team work

Education

Technology oriented degree

CompTIA A+ or Microsoft certifications a plus

Tools

Ticketing system

Windows troubleshooting

Network concepts basics

Job description

IT Help Desk Support Intern – PAID

Rapidly growing Fairfield County based IT consulting firm seeks highly motivated IT Help Desk Support Intern for immediate start. Our mission is to provide our clients the highest level of professional service by promptly delivering smart and effective solutions for their IT needs. We are a full service IT solutions provider and systems integrator working from analysis and architecture through procurement, implementation, and deployment with continued maintenance and support. We take a proactive approach to network system monitoring and maintenance with client satisfaction being paramount.

Job Description

This is a full-time, paid internship with the possibility of a full-time, salaried position. In this position you will actively participate in all aspects of our IT consulting business. Daily tasks will include client system installation and support, network upgrades, equipment and asset management and customer relations. This position offers incredible growth opportunity limited only by your desire to learn, contribute and deliver.

Responsibilities

• Take personal ownership of assigned tasks and client satisfaction.
• Provide premium remote and on-site IT support to all clients and **escalate** as necessary.
• Build, install and configure new client computers and network equipment.
• Troubleshoot hardware, software and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Update and maintain internal stock and client equipment inventories.
• Proactively maintain client systems.
• Monitor customer networks and **escalate** issues as required.
• Use ticketing system to manage support requests, **escalate** issues, document all remediation efforts and maintain equipment specifications and inventories.
• Backup, wipe and dispose legacy equipment.
• Very light office organization and administrative duties.

Qualifications

• Candidate must possess excellent communications skills and exhibit confidence and professionalism among high profile clients including corporate executives.
• Candidate must possess a strong work ethic and prioritize attention to detail.
• Superior technical aptitude and logical reasoning skills.
• Strong time management, multitasking and organizational skills are a requirement including the ability to be prompt and courteous.
• Hands-on experience building, rebuilding and troubleshooting Microsoft Windows desktop computers and laptops.
• Proficiency in Office/Outlook 2007, 2010 and 2013 support.
• Proficiency in basic network concepts and implementation.
• Comfortable working independently and in a team environment.
• Overtime, including nights and weekends may be required to meet project deadlines.
• Commutation within the Fairfield County, Westchester County, and Manhattan areas are requirements of the position.
• Applicants must possess a valid driver's license and registered vehicle.
• Applicants must be able to lift and transport 40 lb. objects.
• Network wiring and termination skills a plus.
• Previous IT Customer Service/Help Desk Support experiences a plus.
• CompTIA A+ or Microsoft certifications a plus.
• Recent college graduate ideal, preferably with technology oriented degree.