Onsite IT Support Technician I - Hands-On & Growth-Oriented

Vaco; Cullman (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Vaco Recruiter Services is seeking an IT Support Technician Level I in Cullman, Alabama. This onsite role involves providing first-level technical support, troubleshooting, and assisting users with various IT-related issues.

The ideal candidate should have a high school diploma, strong communication skills, and a willingness to learn new technologies. This position is fully onsite without hybrid or remote options, offering strong long-term growth potential.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or related field preferred.
• Previous experience in a technical support or help desk environment preferred.
• CompTIA A+ certification is a plus but not required.

Responsibilities

• Provide first-level technical support to users via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals.
• Install and update software applications.
• Maintain records of support requests within a ticketing system.
• Support end users with Microsoft Windows, Microsoft 365, and business applications.
• Assist with onboarding and offboarding activities.
• Support the IT team with maintenance tasks and special projects.
• Escalate complex issues to senior staff as needed.

Skills

Verbal and written communication skills

Problem-solving

Organizational skills

Customer service mindset

Attention to detail

Education

High school diploma or equivalent

Associate degree in Information Technology or related field

Tools

Microsoft Windows

Microsoft Office

Power BI

Active Directory

Microsoft 365

Okta

Job description

Vaco Recruiter Services is seeking an IT Support Technician Level I in Cullman, Alabama. This onsite role involves providing first-level technical support, troubleshooting, and assisting users with various IT-related issues.

The ideal candidate should have a high school diploma, strong communication skills, and a willingness to learn new technologies. This position is fully onsite without hybrid or remote options, offering strong long-term growth potential.