Onsite Helpdesk Technician – Windows & IT Support

TEKsystems; Birmingham (AL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

The Birmingham, AL contract Service Desk Technician role is a frontline support position. You will be the single point of contact for business partners needing issue resolution and service requests, handling incidents and requests with a focus on first-contact resolution.

Work onsite in Birmingham, AL, supporting 24x7 operations. The ideal candidate has intermediate level experience in help desk, Microsoft Office, Windows 10, and customer service, with a strong emphasis on professional

Qualifications

• Frontline IT support experience in a service desk environment.
• Proficient in Microsoft Office and Windows 10; strong communication skills.

Responsibilities

• Serve as the first point of contact for business partners needing assistance.
• Provide issue resolution and fulfill service requests, including 24x7 events.
• Maintain service desk operations and ensure timely ticket updates.

Skills

Help desk support

Microsoft Office

Service desk operations

Windows 10

Desktop support

Technical support

Customer service

Ticketing system

Tools

Ticketing system

Job description

The Birmingham, AL contract Service Desk Technician role is a frontline support position. You will be the single point of contact for business partners needing issue resolution and service requests, handling incidents and requests with a focus on first-contact resolution.

Work onsite in Birmingham, AL, supporting 24x7 operations. The ideal candidate has intermediate level experience in help desk, Microsoft Office, Windows 10, and customer service, with a strong emphasis on professional