IT Help Desk Analyst — Onsite Support & Troubleshooting

The J.M. Smucker Company; Buffalo (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading food company in McCalla, AL, seeks an IT Help Desk Analyst to provide technical support and problem-solving solutions for users. Applicants should possess strong customer service skills and be able to manage relationships with vendors. The role includes providing support for mobile and desktop devices and requires the ability to work independently while adhering to customer schedules. A Bachelor’s degree and experience in a help desk position are advantageous.

Qualifications

• Strong customer service skills and problem-solving aptitude are essential.
• Able to work independently with limited supervision.
• Experience in a Help Desk or support position is a plus.

Responsibilities

• Provide Tier I & Tier II support for mobile and desktop devices.
• Diagnose hardware and software issues for users.
• Document and update Standard Operating Procedures.

Skills

People skills

Customer service skills

Problem solving

Microsoft Office applications

Education

Bachelor’s degree

Tools

ServiceNow Platform

Job description

A leading food company in McCalla, AL, seeks an IT Help Desk Analyst to provide technical support and problem-solving solutions for users. Applicants should possess strong customer service skills and be able to manage relationships with vendors. The role includes providing support for mobile and desktop devices and requires the ability to work independently while adhering to customer schedules. A Bachelor’s degree and experience in a help desk position are advantageous.