IT Support Specialist — Fast, Hands-On Troubleshooting

créature; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

créature is seeking an IT Support Specialist in Birmingham, AL, to provide immediate technical support across hardware and software. This role involves managing the ticket queue, resolving issues swiftly, and ensuring reliable IT infrastructure.

Ideal candidates will have a strong troubleshooting mindset and some technical education, with opportunities to learn and advance within the company. Join a dynamic team where dedication and communication are valued.

Qualifications

• Strong troubleshooting mindset and comfort learning new systems quickly.
• Ability to follow documentation and ask questions.
• Experience in helpdesk or technical support is a plus.

Responsibilities

• Provide technical support across hardware, networking, and systems.
• Manage the ticket queue and respond to issues with urgency.
• Assist with network troubleshooting and device configuration.

Skills

Basic hardware knowledge

Professional communication skills

Strong troubleshooting mindset

Familiarity with Windows and/or Mac OS

Education

High school diploma or equivalent

Bachelor's degree in Information Technology or related field

Tools

Ticketing systems

Job description

créature is seeking an IT Support Specialist in Birmingham, AL, to provide immediate technical support across hardware and software. This role involves managing the ticket queue, resolving issues swiftly, and ensuring reliable IT infrastructure.

Ideal candidates will have a strong troubleshooting mindset and some technical education, with opportunities to learn and advance within the company. Join a dynamic team where dedication and communication are valued.