24x7 IT Incident & Support Specialist

4P Consulting Inc.; Birmingham (AL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A technology consulting firm is seeking a Technical Support Specialist II in Birmingham, Alabama. This role involves serving as the point of contact for IT incidents in a rotating shift environment. Responsibilities include troubleshooting issues, monitoring critical systems, and maintaining documentation. Candidates should possess 3–5 years of technical support experience, strong communication skills, and be open to working nights and weekends. This position is integral to ensuring operational continuity in a mission-critical environment.

Qualifications

• 3–5 years of experience in an IT Help Desk or Technical Support role preferred.
• Willingness to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Serve as the first point of contact for inbound IT incidents.
• Log, track, and manage incidents through resolution.
• Monitor primary SCADA and ancillary systems for availability.

Skills

Excellent verbal and written communication skills

Strong customer service mindset

Strong critical-thinking abilities

Ability to multitask and prioritize incidents

Education

Formal education in Computer Science, Information Technology, or related field

Equivalent hands-on experience

Tools

Windows-based operating systems

AIX or UNIX-based operating systems

IT ticketing systems

Job description

A technology consulting firm is seeking a Technical Support Specialist II in Birmingham, Alabama. This role involves serving as the point of contact for IT incidents in a rotating shift environment. Responsibilities include troubleshooting issues, monitoring critical systems, and maintaining documentation. Candidates should possess 3–5 years of technical support experience, strong communication skills, and be open to working nights and weekends. This position is integral to ensuring operational continuity in a mission-critical environment.