IT Support Engineer – Windows & 365 (Hybrid)

USA015 Thomson Reuters Special Services LLC; McLean (VA); Hybride; USD 70 000 - 131 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Model

Comprehensive benefits including well‑

Résumé du poste

Thomson Reuters Special Services LLC in McLean, VA is seeking a Windows and Microsoft 365 IT support professional. The role focuses on desktop and network administration for a hybrid work environment, supporting onsite and remote users, and maintaining accurate documentation.

The ideal candidate has 3+ years IT experience, a Bachelor’s degree or equivalent, and the ability to obtain a U.S. national security clearance.

Qualifications

• Experience supporting Windows 11.
• Experience with Microsoft 365 applications including Exchange Online and Teams.
• Familiarity with Microsoft Active Directory.
• Familiarity with Microsoft 365 and Entra ID administration.
• Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook.
• Experience supporting Apple iOS devices and mobile device management through Microsoft Intune.
• Ability to follow detailed procedures and manage time effectively.
• Experience managing Active Directory user and computer accounts.

Responsabilités

• Provide day-to-day desktop and phone support for onsite and remote users during core business hours.
• Provision and ship user laptops and mobile phones and configure associated accounts.
• Troubleshoot network issues, including VPN connectivity problems.
• Work effectively both independently and collaboratively with teammates.
• Communicate clearly with users and team members and maintain accurate documentation.
• Research technical issues and document solutions.
• Support projects ranging from LAN maintenance to office expansions and other IT initiatives.
• Perform after-hours maintenance and support as needed.
• Track tasks and time accurately in the help desk ticketing system.
• Maintain an accurate inventory of physical devices and components.

Connaissances

Windows 11

Microsoft 365 (Exchange Online, Teams)

Active Directory

Entra ID administration

SharePoint Online

Power Automate

Teams

Outlook

Intune

iOS devices

macOS

Linux

VMware

Cisco networking

Formation

Bachelor’s degree in a computer-related field or equivalent experience

Outils

VMware vSphere

VMware Workstation

Description du poste

Thomson Reuters Special Services LLC in McLean, VA is seeking a Windows and Microsoft 365 IT support professional. The role focuses on desktop and network administration for a hybrid work environment, supporting onsite and remote users, and maintaining accurate documentation.

The ideal candidate has 3+ years IT experience, a Bachelor’s degree or equivalent, and the ability to obtain a U.S. national security clearance.