IT Support Engineer Tier II/III

DAG Tech; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

DAG Tech seeks a Tier II/III Technical Support Engineer to join the Engineering Operations team. You will deliver front-line IT support and manage technology systems, interfacing directly with end-users to ensure reliable service and strong problem-solving.

The role is full-time, in-office or at client sites (Manhattan & surrounding areas), with a focus on collaboration across internal teams and client engagements.

Qualifications

• Front-line IT support and service desk experience.
• Proficiency with Windows and Mac desktops.
• Familiarity with cloud services (Google Workspace, Microsoft 365, AWS, Azure).

Responsibilities

• Deploy and configure firewalls, switches, VLANs, Wi-Fi, and VPNs.
• Manage access control systems and door controllers.
• Set up security cameras (IP cameras, NVRs) and remote access.
• Coordinate ISP WAN provisioning and failover testing.
• Support server racks and cabling, including UPS and labeling.
• Support cloud migrations and collaboration tools.
• Prepare technical documentation and SOPs.
• Coordinate projects and track milestones.
• Assist clients with onboarding and conference room setups.

Skills

IT support

Troubleshooting

Customer service

Communication

Documentation

Education

Bachelor's degree in IT or related field

Tools

Windows

Mac

Google Workspace

Microsoft 365

AWS

Azure

VPN

Firewalls

NVRs

Job description

DAG Tech seeks a Tier II/III Technical Support Engineer to fulfill a key role on our Engineering Operations team. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

• Deployment & configuration of firewalls, switches, VLANs, Wi-Fi, VPNs
• Access control systems (badge readers, door controllers, software integration)
• Security camera setup (IP cameras, NVRs, PoE, remote access configuration)
• ISP coordination and WAN setup (circuit provisioning, failover testing)
• Server rack build-outs and cable management (rack assembly, labeling, UPS)
• Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)
• Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)
• Procurement and hardware staging (BOM review, pre-configuration, logistics)
• Technical documentation (network diagrams, configuration records, SOPs)
• Project coordination and task tracking (status updates, milestone reporting)
• Client support and onboarding (email setup, conference room training)
• Strong troubleshooting and problem-solving skills (hardware/software/network)
• Adaptability and multitasking across diverse IT environments
• Excellent communication and collaboration with internal teams and clients

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: In office or at client site 95% of time, Manhattan & surrounding areas

• Desktop: Windows, Mac
• Cloud: Microsoft 365, Google Workspace, Zoom

Personal Skills Required

• High level of professionalism
• Team player
• Consistency and reliability
• Exceptional verbal communication, and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgement

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Engineering management responsibilities

About DAG Tech

DAG Tech is a leading innovator in the IT services industry, driven by our exceptional team and their dedication to delivering results the right way. We achieve this through outstanding service and support, leveraging cutting-edge technologies, and seizing new opportunities. Our core specialties include IT support, cybersecurity, technical projects, cloud solutions, and strategic consulting. At the heart of our approach are guiding principles that set us apart and shape everything we do.

See more at https://www.dagtech.com

As an Equal Opportunity Employer (EEO) that celebrates diversity, DAG Tech does not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.