IT Support Engineer (MSP)

K2 Staffing; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Ongoing training and development

Career growth opportunities

Job summary

gobravvo, a Boise, ID-based MSP, is seeking an IT Support Engineer (MSP) to deliver high-quality IT support and design secure infrastructures for a diverse client base. This on-site role emphasizes pre- and post-sales support, advanced troubleshooting, and collaboration with sales teams.

Ideal candidates have hands-on experience with networking equipment, Windows Server environments, Exchange, and Active Directory, plus strong communication skills.

Qualifications

• Strong verbal and written communication with clients.
• Advanced troubleshooting across Windows server environments and networks.
• Experience managing Exchange Server and Active Directory.
• Hands-on experience with networking equipment and security.
• Familiarity with MSP tools and remote monitoring/management.
• Client-facing experience in a technology services setting.

Responsibilities

• Collaborate with sales for pre- and post-sales technical support, including discovery sessions, site visits, proposals, presentations, assessments, and technical account management.
• Design, deploy, and manage routers, switches, managed switches, and firewalls, ensuring robust network security.
• Administer and troubleshoot Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Plan and implement Local Area Networks, file servers, and cloud-based solutions.
• Configure and deploy VoIP solutions; manage and monitor VoIP environments.
• Identify and resolve network infrastructure issues through advanced troubleshooting; monitor alert systems and respond per guidelines.
• Handle escalated service requests requiring in-depth technical knowledge.
• Facilitate new user onboarding and technical orientation.

Skills

Client communication

Troubleshooting

Network troubleshooting

Windows Server

Active Directory

Exchange Server

Tools

Kaseya

ConnectWise

Autotask

Job description

IT Support Engineer (MSP) - Boise, ID - Full-time

Are you passionate about delivering high-quality IT support and solutions in a dynamic environment? A top IT Solutions & Managed Services Provider (MSP) in Boise, ID is seeking a talented IT Support Engineer (MSP) to join their team. This full-time opportunity is ideal for professionals with both technical expertise and excellent interpersonal skills who are eager to help businesses leverage technology to achieve their goals. Working as an IT Support Engineer (MSP) in Boise, ID, you will interface directly with clients, provide advanced troubleshooting, and design secure, efficient IT infrastructures.

As an IT Support Engineer (MSP), you will play a crucial role in ensuring seamless IT operations for clients across various industries. This includes pre- and post-sales support, technical design and deployment, and ongoing technical account management. You will work closely with sales teams, participate in client meetings, and help drive business success by providing innovative technology solutions. If you thrive in a fast-paced MSP setting and enjoy the challenge of resolving complex technical issues, this full-time position in Boise, ID is an excellent fit.

The IT Support Engineer (MSP) role requires hands-on experience with networking equipment, Microsoft server environments, Exchange, and Active Directory. You will also need strong troubleshooting skills, the ability to communicate technical concepts to non-technical stakeholders, and a customer-focused approach. MSP experience is highly valued, and certifications such as CompTIA Net+, Security+, MCSA, MCSE, MCITP, CCNA, or CCIE are considered advantageous.

Boise, ID is known for its vibrant community and growing technology sector, making it an ideal location for IT professionals seeking career growth and professional development. As an IT Support Engineer (MSP), you’ll benefit from working in an innovative environment with opportunities for ongoing training and advancement.

IT Support Engineer (MSP) - Summary

• Full-time position with a leading Managed Services Provider.
• Based in Boise, ID, serving a diverse client base.
• Focus on IT infrastructure, server management, and technical support.
• Opportunities for career advancement and skill development.

Duties & Responsibilities

• Collaborate with sales for pre- and post-sales technical support, including discovery sessions, site visits, proposals, presentations, assessments, and technical account management.
• Design, deploy, and manage routers, switches, managed switches, and firewalls, ensuring robust network security.
• Administer and troubleshoot Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Plan and implement Local Area Networks, file servers, and cloud-based solutions.
• Configure and deploy VoIP solutions; manage and monitor VoIP environments.
• Optimize and maintain network hardware and software for peak performance.
• Identify and resolve network infrastructure issues through advanced troubleshooting.
• Monitor alert systems and respond according to established guidelines.
• Handle escalated service requests requiring in-depth technical knowledge.
• Facilitate new user onboarding and technical orientation.

Salary & Benefits

• Competitive salary based on experience and certifications.
• Comprehensive benefits package available to full-time employees.
• Access to ongoing training and professional development opportunities.
• Supportive, collaborative work environment with career growth potential.

Qualifications & Requirements

• Minimum of 5 years hands-on experience with networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• At least 3 years in a client-facing environment (e.g., sales engineering).
• Strong verbal and written communication skills; ability to convey technical information clearly to business clients.
• Excellent organizational and time-management abilities.
• Experience drafting proposals and implementing technical solutions for business needs.
• Self-motivated, results-driven, professional, and reliable team player.
• Solid understanding of technology and business productivity systems.
• Familiarity with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
• Experience with PSA (Professional Services Automation) tools like Autotask or ConnectWise is beneficial.
• Outstanding problem-solving, customer service, multi-tasking, and organizational skills.
• Background in MSP environments strongly preferred.
• Sales training experience is advantageous.

Ideal Candidate Snapshot

• Holds certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, CCNA, or CCIE.
• Demonstrates a proactive approach to problem-solving and customer support.
• Thrives in a fast-paced MSP environment.
• Excels at both independent and team-oriented tasks.
• Committed to continuous learning and professional development.

Other Relevant Information

• Enjoy a collaborative, innovative work culture in Boise, ID’s thriving tech sector.
• This full-time role is ideal for IT professionals seeking long-term growth in the MSP industry.
• Opportunities for advancement and ongoing skills enhancement are available.