IT Help Desk Technician II (MSP)

gobravvo; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career advancement

Ongoing training

Job summary

gobravvo is seeking an IT Help Desk Technician II (MSP) to join a dynamic managed services team in a full-time role in the United States. The position focuses on Level II technical support across multiple clients, with direct interaction with customers and collaboration with sales and engineering teams to deliver complete IT solutions.

Ideal candidates will have hands-on experience with Windows Server, Active Directory, Exchange, and networking, plus strong communication skills.

Qualifications

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange Server, and Active Directory
• 2-3 years of experience supporting clients in a sales engineering or similar client-facing role
• Previous experience working in a Managed Service Provider (MSP) environment is required
• Excellent verbal and written communication skills, with the ability to understand and address business and technology issues
• Strong organizational, time-management, and multi-tasking abilities
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to write proposals and implement technical solutions to meet business requirements
• Self-motivated, results-oriented, and reliable team player
• Strong understanding of business productivity systems and IT best practices
• Sales training experience is a plus

Responsibilities

• Provide pre- and post-sales technical support, including participation in discovery meetings, site visits, technical assessments, and presentations
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments
• Design and implement Local Area Networks (LANs) and network security protocols
• Monitor and optimize network software and hardware for peak performance
• Build and deploy file servers and cloud computing solutions
• Configure and support VOIP and telephone solutions
• Troubleshoot network infrastructure issues, using event logs and alerts to drive repairs
• Manage new user onboarding processes and technical account management
• Utilize RMM (Remote Monitoring and Management) tools for proactive system monitoring and maintenance
• Generate proposals and technical documentation to support client business needs
• Engage in ongoing professional development and contribute to a positive team environment

Skills

Windows Server

Active Directory

Microsoft Exchange Server

Networking

VOIP

RMM tools

Tools

RMM tools

Job description

IT Help Desk Technician II (MSP) is an exciting opportunity for technology professionals seeking to advance their careers in a dynamic and client-focused environment.

Join a leading IT Solutions Company as a full-time member of the team, providing high-quality technical support and managed services to diverse clients.

This role is ideal for those who thrive in fast-paced settings, enjoy troubleshooting complex technical issues, and have a passion for delivering outstanding customer service.

Working as an IT Help Desk Technician II (MSP) offers the chance to be an integral part of a collaborative team, engaging directly with clients to resolve IT challenges and support their business operations.

The role involves both reactive and proactive support, ensuring clients' systems are reliable, secure, and optimized for performance. If you are ready to leverage your technical expertise while growing your skills, this position provides ongoing professional development and exposure to the latest industry technologies.

IT Help Desk Technician II (MSP) - Summary

• Serve as a Level II support technician, handling escalated service requests and providing expert technical solutions
• Work within a Managed Service Provider (MSP) environment, supporting a wide range of clients and industries
• Utilize outstanding communication skills to interact with both technical and non-technical users
• Collaborate with sales and engineering teams to deliver comprehensive IT solutions

Duties & Responsibilities

• Provide pre- and post-sales technical support, including participation in discovery meetings, site visits, technical assessments, and presentations
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments
• Design and implement Local Area Networks (LANs) and network security protocols
• Monitor and optimize network software and hardware for peak performance
• Build and deploy file servers and cloud computing solutions
• Configure and support VOIP and telephone solutions
• Troubleshoot network infrastructure issues, using event logs and alerts to drive repairs
• Manage new user onboarding processes and technical account management
• Utilize RMM (Remote Monitoring and Management) tools for proactive system monitoring and maintenance
• Generate proposals and technical documentation to support client business needs
• Engage in ongoing professional development and contribute to a positive team environment

Salary & Benefits

• Competitive salary based on experience and qualifications
• Career advancement opportunities within a leading IT Solutions Company
• Challenging work environment with access to ongoing training and skill development
• Pleasant and professional workplace that values teamwork and innovation

Qualifications & Requirements

• Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange Server, and Active Directory
• 2-3 years of experience supporting clients in a sales engineering or similar client-facing role
• Previous experience working in a Managed Service Provider (MSP) environment is required
• Excellent verbal and written communication skills, with the ability to understand and address business and technology issues
• Strong organizational, time-management, and multi-tasking abilities
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to write proposals and implement technical solutions to meet business requirements
• Self-motivated, results-oriented, and reliable team player
• Strong understanding of business productivity systems and IT best practices
• Sales training experience is a plus

Ideal Candidate Snapshot

• Holds industry certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco (CCNA/CCIE) is a real plus
• Demonstrates a passion for technology and continuous learning
• Exceptional customer service skills and a proactive approach to problem-solving
• Comfortable working both independently and as part of a team
• Detail-oriented with a commitment to high-quality work

Other Relevant Information

• Located in a vibrant, growing metropolitan area, offering a variety of professional and personal opportunities
• Role is full-time, providing stability and opportunities for long-term growth
• Excellent fit for candidates eager to expand their technical expertise in an MSP setting

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.