IT Support Engineer III (MSP)

gobravvo; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Job summary

gobravvo seeks an IT Support Engineer III (MSP) to join our Bellevue, WA team. You will deliver advanced technical support across Windows Server, AD, Exchange, VOIP, and LAN deployments, working closely with sales and clients to ensure successful IT outcomes.

You will lead discovery, assessments, deployments, and ongoing account management, ensuring security, reliability, and scalable infrastructure across client environments.

Qualifications

• 5+ years hands-on networking, Windows servers, AD, Exchange
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Responsibilities

• Provide pre- and post-sales technical support, including discovery, assessments, proposals
• Deploy and manage Windows Server, Active Directory, and network infrastructure
• Design and implement LANs and network security protocols
• Maintain and optimize network software/hardware for reliability
• Configure VOIP solutions and telephone systems
• Monitor and respond to alerts per guidelines
• Troubleshoot network issues and resolve escalations
• Manage Exchange Server and messaging systems
• Assist with onboarding and device configuration
• Document support activities for continuity

Skills

Networking

Windows Server

Active Directory

Exchange Server

VOIP

LAN

RMM tools

PSA/ticketing

Education

CompTIA Net+/Security+

MCSE / MCSA / MCITP

CCNA / CCIE

Tools

Kaseya

ConnectWise

Autotask

Job description

IT Support Engineer III (MSP) - Full-time in Bellevue, WA

Are you passionate about leveraging technology to solve business problems and deliver world‑class IT solutions? We are seeking an experienced IT Support Engineer III (MSP) to join a leading IT Solutions Company in Bellevue, WA. This full‑time opportunity is ideal for a technical professional who thrives in a dynamic environment and is committed to providing exceptional client support. As a vital member of the team, you will play a pivotal role in both the pre‑ and post‑sales lifecycle, collaborating closely with clients and internal stakeholders to ensure seamless IT service delivery and robust technology solutions.

The IT Support Engineer III (MSP) will work directly with sales teams and clients, providing comprehensive technical support and expert guidance through all phases of IT projects. Your responsibilities will span from initial discovery meetings and technical assessments through to implementation, ongoing account management, and escalation support. You will play a key role in deploying, optimizing, and maintaining IT infrastructure including Windows Servers, Active Directory, network hardware, and cloud platforms. Your expertise will help clients achieve operational excellence, security, and reliability across their technology landscape.

As a trusted advisor, you will troubleshoot complex issues, design and implement local area networks, and manage critical systems such as Microsoft Exchange Server and VOIP solutions. Your advanced problem‑solving skills, attention to detail, and ability to communicate effectively with diverse business users will be essential for success in this position. The IT Support Engineer III (MSP) role is a perfect fit for motivated individuals seeking challenging work, growth opportunities, and the chance to make a positive impact on client organizations.

IT Support Engineer III (MSP) - Summary

• Full-time position with a leading IT Solutions Company based in Bellevue, WA
• Core responsibilities include advanced technical support, systems deployment, and account management in a managed services provider (MSP) environment
• Work closely with sales and client teams to deliver technology solutions that align with business needs

Duties & Responsibilities

• Provide expert pre- and post-sales technical support, including discovery meetings, technical assessments, proposals, and presentations
• Deploy and manage Windows Servers, Active Directory, and network infrastructure
• Design and implement Local Area Networks (LANs) and network security protocols
• Optimize and maintain both network software and hardware for reliability and performance
• Build and deploy file servers and cloud computing solutions
• Configure, deploy, and manage VOIP solutions and telephone systems
• Monitor alert systems and take appropriate actions according to established guidelines
• Troubleshoot network infrastructure issues and resolve escalated service requests
• Manage Microsoft Exchange Server and related messaging systems
• Assist with new user onboarding and configuration of accounts and devices
• Document all support activities thoroughly, ensuring knowledge transfer and continuity of service

Salary & Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package available to full-time employees
• Opportunities for professional development and ongoing training
• Supportive, collaborative work environment
• Career advancement pathways within the organization

Qualifications & Requirements

• At least 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers/workstations, Exchange Server, and Active Directory
• Minimum 3 years of experience in a client-facing role, such as sales engineering
• Exceptional verbal and written communication skills; comfortable engaging with clients on business and technical issues
• Strong organizational and time-management abilities
• Experience preparing proposals and implementing technical solutions to address business needs
• Proven ability to deliver extraordinary customer service and manage multiple tasks effectively
• Strong understanding of business productivity systems and technology solutions
• Experience with RMM tools (e.g., Kaseya, ConnectWise) and PSA/ticketing systems (e.g., Autotask, ConnectWise) is a plus
• Sales training experience is advantageous
• Previous experience in an MSP environment highly desirable

Ideal Candidate Snapshot

• CompTIA Net+ and/or CompTIA Security+ certification preferred
• MCSA, MCSE, MCITP, or Microsoft Certified Solutions Expert certifications a plus
• Cisco certifications such as CCNA or CCIE are highly valued
• Self‑motivated, energetic, reliable, professional, and a strong team player
• Demonstrates high-level problem solving and analytical skills
• Eager to participate in ongoing learning and professional growth

Other Relevant Information

• Work is based in Bellevue, WA, offering access to a vibrant technology community and a dynamic work environment
• The company is committed to providing challenging projects and meaningful career advancement
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status