IT Support Engineer (MSP, Level III)

gobravvo; Plainsboro Township (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Ongoing training

Job summary

gobravvo is seeking an IT Support Engineer (MSP, Level III) in Plainsboro Township, NJ. The role focuses on delivering advanced technical support within a fast‑paced MSP environment, handling pre‑ and post‑sales activities, and managing complex client projects across various industries.

The position requires hands‑on MSP experience, strong networking and Microsoft technology skills, and the ability to engage with clients professionally.

Qualifications

• Minimum five years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• Direct MSP experience required.
• At least three years in a client‑facing technical or sales engineering role.

Responsibilities

• Collaborate with sales teams to provide technical expertise during discovery meetings, site visits, and presentations.
• Prepare and deliver technical proposals, assessments, and implementation plans tailored to client needs.
• Deploy and manage Windows Server, Active Directory, and Exchange environments.
• Design, implement and optimize LANs.
• Implement and monitor network security measures.

Skills

Networking equipment troubleshooting

Windows servers

Active Directory

Microsoft Exchange Server

Client‑facing

RMM tools

PSA tools

Communication skills

Sales engineering

Education

CompTIA Network+

CCNA/CCIE

MCSA/MCSE

Tools

Kaseya

ConnectWise

Autotask

Job description

IT Support Engineer (MSP, Level III) – Full-time – Plainsboro Township, NJ

Are you an experienced IT professional seeking to advance your career with a leading IT solutions provider? Our client is looking for a highly skilled and motivated IT Support Engineer (MSP, Level III) to join their dynamic team. This full‑time opportunity is based in Plainsboro Township, NJ, where you’ll play a key role in delivering exceptional managed services to a diverse client base. The company is renowned for its commitment to technical excellence, customer satisfaction, and ongoing professional development. If you thrive in a fast‑paced environment and enjoy solving complex IT challenges, this could be the ideal next step for your career.

As an IT Support Engineer (MSP, Level III), you will serve as a technical expert, working closely with both clients and internal teams to design, implement, and maintain robust IT solutions. You will have the opportunity to manage advanced technical projects, provide pre- and post-sales support, and ensure seamless IT operations for clients across various industries. Working in Plainsboro Township, NJ, you’ll benefit from being part of a vibrant technology community, with access to ongoing training and career growth opportunities.

The IT Support Engineer (MSP, Level III) position is ideal for IT professionals who have hands‑on experience in a managed service provider (MSP) environment, a strong background in networking, Microsoft technologies, and client‑facing engagements. The role offers a challenging yet rewarding environment, where your skills and expertise will directly impact client success and business growth.

IT Support Engineer (MSP, Level III) – Summary

• Full‑time position focused on delivering technical support and solutions as part of a managed services provider (MSP).
• Involves both pre‑and post‑sales technical support, including discovery meetings, site visits, technical proposals, and ongoing account management.
• Based in Plainsboro Township, NJ, contributing to a collaborative and innovative work culture.

Duties & Responsibilities

• Collaborate with sales teams to provide technical expertise during discovery meetings, site visits, and presentations.
• Prepare and deliver technical proposals, assessments, and implementation plans tailored to client needs.
• Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments.
• Design, implement, and optimize Local Area Networks (LANs).
• Implement and monitor network security measures to safeguard client infrastructure.
• Maintain and optimize network software and hardware components.
• Build and deploy file servers and cloud computing solutions to enhance client productivity.
• Configure and deploy VoIP solutions and telephone systems.
• Troubleshoot network infrastructure and resolve escalated technical issues efficiently.
• Monitor alert systems and respond according to established protocols and guidelines.
• Analyze event logs and system messages to identify and resolve system errors.
• Manage escalated service requests that require advanced technical intervention.
• Facilitate new user onboarding and support account management processes.

Salary & Benefits

• Competitive compensation package commensurate with experience and skills.
• Comprehensive benefits including health coverage, paid time off, and ongoing training opportunities.
• Opportunities for career advancement within a reputable IT solutions company.
• Supportive and collaborative work environment in Plainsboro Township, NJ.

Qualifications & Requirements

• Minimum five years of hands‑on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
• Direct experience working in a managed service provider (MSP) environment is required.
• At least three years of experience in a client‑facing technical or sales engineering role.
• Excellent verbal and written communication skills; ability to interact with clients at a business level.
• Strong organizational and time‑management capabilities.
• Proven experience in proposal writing and implementing technical solutions to fulfill business requirements.
• Professional, reliable, results‑driven, and able to work effectively both independently and as part of a team.
• Thorough understanding of technology and business productivity systems.
• Experience with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
• Familiarity with PSA (Professional Services Automation) tools such as Autotask or ConnectWise is advantageous.
• Strong problem‑solving skills, exceptional customer service orientation, and multi‑tasking abilities.
• Sales training experience is a plus.

Ideal Candidate Snapshot

• Relevant certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE are preferred but not required.
• Highly adaptable, self‑motivated, and eager to stay current with technology trends and best practices.
• Comfortable managing multiple projects and priorities in a fast‑paced MSP environment.
• Enthusiastic about building long‑term client relationships and delivering high‑quality support.

Other Relevant Information

• Enjoy a challenging and rewarding work environment with room for growth.
• Access to ongoing training and professional development resources.
• Contribute to a company dedicated to innovation and client success in Plainsboro Township, NJ.
• Applicants seeking to join an inclusive, diverse, and equal opportunity employer are encouraged to apply.