IT Support Engineer (MSP)

gobravvo; Fort Lauderdale (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Professional development

Ongoing training opportunities

Job summary

gobravvo is seeking an IT Support Engineer (MSP) in Fort Lauderdale, FL for a full-time role. You will deliver expert technical support, participate in project implementation, and manage ongoing client relationships within a fast-paced managed services environment.

The role focuses on supporting Windows Server/AD environments, Exchange, network design, security, VOIP, and cloud services while collaborating with sales, engineering, and support teams to ensure client success.

Qualifications

• Minimum 5 years configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• Proven MSP experience required.
• At least 3 years in a client-facing role such as sales engineering, with ability to translate technical concepts for business stakeholders.

Responsibilities

• Work with sales teams to deliver pre- and post-sales technical support, including discovery, site visits, assessments, proposals, and presentations.
• Deploy, configure, and manage Windows Server and Active Directory environments for various clients.
• Design, implement, and maintain LANs with reliable, scalable network infrastructure.
• Implement and monitor network security measures to protect client data and systems.
• Build and manage file servers and cloud solutions tailored to client needs.
• Deploy and configure VOIP solutions and manage phone systems for clients.
• Troubleshoot complex network infrastructure issues and minimize downtime.
• Oversee Exchange Server environments for high availability and security.
• Monitor alert systems and respond per guidelines to resolve incidents.
• Onboard new users ensuring access to systems and resources.

Skills

Networking

Windows Server

Active Directory

Exchange Server

Customer-facing communication

Project coordination

Tools

Kaseya

ConnectWise

Autotask

Job description

IT Support Engineer (MSP) – Full-time – Fort Lauderdale, FL

As a leading IT Solutions provider, our client seeks a highly skilled and client-focused IT Support Engineer (MSP) to deliver advanced technical support, project implementation, and ongoing client relationship management. This full‑time position in Fort Lauderdale, FL, is ideal for professionals who thrive in fast‑paced managed services environments and enjoy leveraging technology to solve complex business challenges. The IT Support Engineer (MSP) will play a critical role in supporting clients’ technical infrastructures, handling escalated support cases, and contributing to the design and deployment of IT solutions that empower business growth. This opportunity offers a dynamic work environment, ongoing professional development, and exposure to a broad range of technologies in a collaborative team setting.

IT Support Engineer (MSP) - Summary

• Provide expert‑level technical support and solutions to a diverse client base in a managed services environment.
• Bridge the gap between sales, implementation, and ongoing technical account management.
• Engage with clients to understand their business needs, propose effective solutions, and ensure seamless technology integration.
• Contribute to the growth of both client businesses and the company by maintaining the highest standards of technical excellence and customer service.

Duties & Responsibilities

• Work closely with sales teams to deliver both pre- and post‑sales technical support, including discovery meetings, site visits, technical assessments, solution proposals, and presentations.
• Deploy, configure, and manage Windows Servers and Active Directory environments for a variety of business clients.
• Design, implement, and maintain Local Area Networks (LANs), optimizing network hardware and software to ensure reliability and scalability.
• Implement and monitor network security measures, ensuring client data and systems are protected according to industry best practices.
• Build and manage file servers as well as cloud computing solutions tailored to client requirements.
• Deploy and configure VOIP solutions and manage telephone systems to support client communications needs.
• Perform advanced network infrastructure troubleshooting, resolving complex technical issues and minimizing downtime for clients.
• Oversee Microsoft Exchange Server environments, ensuring high availability, security, and optimal performance.
• Monitor alert systems and respond according to established guidelines, ensuring rapid identification and resolution of technical incidents.
• Analyze event logs and system messages to diagnose and repair technical problems efficiently.
• Handle escalated service requests requiring in-depth technical knowledge and enhanced troubleshooting capabilities.
• Onboard new users, ensuring smooth access to systems, resources, and support.

Salary & Benefits

• Competitive compensation structure reflecting experience and technical expertise.
• Comprehensive benefits package, including health insurance, professional development, and ongoing training opportunities.
• Clear career advancement pathways within a dynamic and growing IT Solutions company.
• Collaborative and supportive work environment with a focus on employee growth and satisfaction.

Qualifications & Requirements

• Minimum 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• Proven experience working within a Managed Service Provider (MSP) environment is required.
• At least 3 years in a client‑facing role such as sales engineering, with demonstrated ability to communicate technical concepts to business stakeholders.
• Strong organizational, time‑management, and multi‑tasking skills.
• Excellent verbal and written communication skills, with the ability to understand and address client business needs.
• Demonstrated experience writing technical proposals and implementing IT solutions that align with client objectives.
• Proficiency with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise preferred.
• Experience with PSA (Professional Services Automation) tools like Autotask or ConnectWise is advantageous.
• Results‑oriented, self‑motivated, reliable, and collaborative team player.
• Strong understanding of technology and business productivity systems.
• Sales training experience is a plus.

Ideal Candidate Snapshot

• Holds industry certifications such as CompTIA Network+ or Security+, MCSA/MCSE/MCITP, or Cisco certifications (CCNA, CCIE) – these are a significant plus but not required.
• Demonstrates a passion for technology and customer service, with a track record of successfully managing technical projects in an MSP setting.
• Thrives in a collaborative team environment, contributing ideas and expertise to drive continuous improvement.
• Is proactive, adaptable, and eager to learn new technologies.
• Excels at solving complex problems and delivering results under pressure.

Other Relevant Information

This full‑time role is based in Fort Lauderdale, FL, a vibrant area known for its dynamic business community and quality of life, offering professionals a great place to work and grow their careers.

Our client is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type.