IT Support Engineer (MSP)

gobravvo; Seacliff (CA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Professional growth opportunities

Competitive compensation

MSP-focused training

Job summary

gobravvo is seeking an IT Support Engineer (MSP) in Phoenix, AZ to provide remote and on-site technical support across Windows environments, networking gear, and cloud services. You will design, deploy, and secure client networks, manage Exchange Server, AD, and VOIP while delivering high-quality service to multiple clients.

The role emphasizes strong communication, collaboration with sales, and continuous professional growth within a dynamic MSP environment in Phoenix.

Qualifications

• 5+ years of hands-on experience configuring, troubleshooting, and repairing network equipment, Windows servers/workstations, Exchange server, and Active Directory.

Responsibilities

• Collaborate with sales for pre- and post-sales technical support and discovery meetings.
• Design, configure, and deploy network infrastructure including routers, switches, and firewalls.
• Implement and monitor network security protocols across client environments.
• Deploy and manage Windows Servers and Active Directory, ensuring availability and security.
• Build and maintain LANs and optimize network software and hardware for peak performance.
• Configure and manage file servers and cloud computing solutions for clients.
• Manage VOIP solutions, including implementation and troubleshooting.
• Troubleshoot advanced network infrastructure and handle escalated service requests.
• Oversee Microsoft Exchange Server environments for reliable email and collaboration tools.
• Monitor alert systems and respond per guidelines to maintain uptime.
• Onboard new users with proper access controls.

Skills

Windows environments

Networking equipment

Cloud services

Communication skills

Team collaboration

Tools

Kaseya

ConnectWise

Job description

IT Support Engineer (MSP) - Full-time in Phoenix, AZ

IT Support Engineer (MSP) - Summary

As an IT Support Engineer (MSP), you will be responsible for providing comprehensive technical support and solutions to a diverse client base. The position involves both remote and on-site troubleshooting, network design, and infrastructure deployment, making it an ideal fit for candidates with extensive hands-on experience supporting Windows environments, networking equipment, and cloud services. Your role will require balancing technical expertise with outstanding communication skills to ensure that client business needs are met through effective, secure, and scalable technology solutions. Working as part of a collaborative team, you will have opportunities to advance your skills and make a real impact on the client's digital operations, all while enjoying the professional growth and vibrant technology sector in Phoenix, AZ.

Duties & Responsibilities

• Collaborate with sales teams to provide both pre- and post-sales technical support, including participation in discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing account management.
• Design, configure, and deploy network infrastructure such as routers, switches, managed switches, and firewalls, ensuring robust network security and performance.
• Implement and monitor network security protocols to safeguard client environments against vulnerabilities and threats.
• Deploy and manage Windows Servers and Active Directory environments, ensuring optimal availability and security.
• Design, implement, and maintain Local Area Networks (LANs) and optimize network software and hardware for peak performance.
• Build and deploy file servers as well as cloud computing solutions tailored to client needs.
• Configure and manage VOIP solutions, including implementation, monitoring, and troubleshooting to ensure seamless communication.
• Perform advanced network infrastructure troubleshooting and resolve escalated service requests requiring expert-level responses.
• Manage Microsoft Exchange Server environments to guarantee reliable email and collaboration tools for clients.
• Monitor alert systems and respond according to established guidelines to maintain system integrity and uptime.
• Oversee new user onboarding, ensuring smooth transitions and proper access controls for all client users.

Salary & Benefits

• Competitive industry-standard compensation for IT Support Engineer (MSP) roles in Phoenix, AZ.
• Full-time employment status with access to professional growth and training opportunities.
• Potential for additional benefits aligned with leading IT Solutions & MSP providers.

Qualifications & Requirements

• Minimum of 5 years of practical experience in configuring, troubleshooting, and repairing network equipment, Windows servers and workstations, Exchange server, and Active Directory environments.
• At least 3 years of experience in a client-facing IT support or sales engineering environment.
• Exceptional verbal and written communication skills, with the ability to engage clients at a business level and understand their technology challenges and objectives.
• Strong organizational and time management skills, capable of managing multiple tasks in fast-paced environments.
• Demonstrated experience in writing technical proposals and implementing solutions that address specific business needs.
• Proven track record as a results-oriented, self-motivated, and reliable team player.
• Robust understanding of business productivity systems and technology infrastructure.
• Experience with Remote Monitoring and Management (RMM) tools such as Kaseya or Connectwise is a plus.
• Familiarity with Professional Services Automation (PSA) tools like Autotask or Connectwise is highly desirable.
• Excellent high-level problem-solving abilities, strong customer service skills, and the capacity to multi-task effectively.
• Sales training experience is considered an advantage.
• Previous employment in an MSP environment is a significant plus.

Ideal Candidate Snapshot

• Technically skilled, with a strong foundation in IT support, networking, and server management.
• Client-focused professional who communicates effectively and adapts solutions to diverse business needs.
• Experience in MSP or similar multi-client technical support environments.
• Demonstrates initiative, professionalism, and a commitment to ongoing learning and development.
• Thrives in collaborative teams and is motivated by delivering exceptional service and technical excellence.

Other Relevant Information

• The IT Support Engineer (MSP) role offers an opportunity to work in the thriving technology sector of Phoenix, AZ, a city known for its growing IT community and vibrant professional culture.
• The company values diversity and inclusion, maintaining a welcoming and supportive work environment for all employees.
• This position is an excellent fit for IT professionals seeking career advancement and new challenges within a respected MSP organization.
• The employer is an Equal Opportunity Employer (EEO) and complies with all applicable employment laws and regulations.