IT Support Specialist - MSP Level II

Microtech Systems, Inc.; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care

Paid time off

401k matching

Professional development

Job summary

MicroTech Systems is seeking a Technical Support Specialist to join our Boise, Idaho office. You will provide technical guidance and support to our business and clients, handling complex issues across Windows, Office 365, Exchange, and networked devices.

Ideal candidates have MSP experience, strong communication skills, and a proven ability to document work, meet SLAs, and resolve problems promptly both onsite and remotely.

Qualifications

• 4+ years of IT support experience in MSP environments preferred.
• Associate's degree in Computer Science or equivalent preferred.
• Experience with Office 365 installation, configuration, and troubleshooting.
• Experience with Windows Server, Active Directory, and troubleshooting.
• Experience with Microsoft Exchange.
• PowerShell scripting knowledge.
• Hypervisor administration.
• Backup solutions installation and troubleshooting.
• Strong time management and client relations skills.

Responsibilities

• Diagnosing and resolving advanced issues for applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
• Providing technical assistance and solutions to clients.
• Collecting specific and detailed information from reference sources, software utilities, or clients.
• Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• Ensuring tickets are promptly assigned and processed.
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Contacting clients and resolving issues within SLA timeframes.
• Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
• Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Skills

Office 365

Active Directory

Exchange

PowerShell

Scripting

Hypervisor

Backup solutions

Networking

Troubleshooting

Communication

Education

Associate's degree in Computer Science

Job description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.

Responsibilities

• Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components
• Providing technical assistance and solutions to clients
• Collecting specific and detailed information from reference sources, software utilities, or clients
• Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions
• Ensuring tickets are promptly assigned and processed
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets
• Contacting clients and resolving issues within SLA timeframes
• Troubleshooting will involve both onsite and remote work. Professionalism is a priority
• Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements

• Associate's degree in Computer Science (or the equivalent) is preferred
• MSP experience preferred
• Four years minimum of related IT support experience - including but not limited to:
• Office 365 installation / configuration / administration / troubleshooting
• Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
• Microsoft Exchange
• Scripting knowledge and experience
• PowerShell knowledge
• Hypervisor understanding / administration
• Advanced installation, maintenance, troubleshooting of various backup solutions
• Advanced desktop, server, LAN and WAN troubleshooting and maintenance
• Technically savvy with strong time management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

About MicroTech Systems

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

Benefits

• health care
• paid time off and holiday time
• 401k matching
• professional development