IT Support Specialist (Level 2, MSP)

gobravvo; San Jose (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

gobravvo in San Jose, CA is seeking an experienced IT Support Specialist (Level 2, MSP) to deliver end-to-end technical support for a diverse client base. The role combines hands-on technical work with client-facing responsibilities, including pre- and post-sales activities, and the deployment of Windows Server environments and Active Directory.

You will design and maintain LANs, implement robust security, and manage cloud/file servers while liaising with sales and clients to understand business

Qualifications

• Minimum 5 years’ hands-on experience with networking equipment, Windows servers, workstations, Exchange and Active Directory.
• Experience in a client-facing environment such as sales engineering.
• Strong organizational and communication abilities.

Responsibilities

• Collaborate with sales teams on discovery meetings, site visits, proposals, presentations, and technical assessments.
• Deploy and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain Local Area Networks (LANs) and ensure network security.
• Optimize and maintain both network software and hardware for clients.
• Build and deploy file servers and cloud computing solutions.
• Configure and implement VOIP and telephone solutions.
• Monitor alert systems and address issues according to established guidelines.
• Utilize event logs to diagnose and resolve technical problems.
• Manage escalated service requests that require advanced troubleshooting and response.
• Lead new user onboarding and technical account management activities.
• Manage Microsoft Exchange Server infrastructure and related tasks.
• Perform network infrastructure troubleshooting and repair.

Skills

Windows Server

Active Directory

Networking

Client-facing

RMM tools

Sales engineering

Education

CompTIA Net+/Security+

MCSA/MCSE/MCITP

CCNA/CCIE

Tools

RMM tools

Job description

IT Support Specialist (Level 2, MSP) – Full-time – San Jose, CA

Are you an experienced IT professional seeking a rewarding opportunity to utilize your technical expertise and outstanding communication skills? The IT Support Specialist (Level 2, MSP) position offers the chance to join a leading IT Solutions Company based in the San Jose, CA area, where you will play a vital role in delivering comprehensive technology solutions to a dynamic client base. This full-time position is ideal for individuals who are passionate about leveraging technology to solve business challenges and who thrive in a fast-paced, client-focused environment.

As an IT Support Specialist (Level 2, MSP), you will be responsible for supporting clients across various industries by providing end-to-end technical support and guidance. Your daily work will include collaborating with sales teams for both pre-sales and post-sales activities, deploying and managing Windows Servers and Active Directory, designing and maintaining Local Area Networks, and implementing robust network security solutions. You'll have the opportunity to optimize and maintain network software and hardware, build and deploy file servers and cloud computing solutions, and configure and deploy VOIP and telephone solutions.

Working in an MSP environment in the San Jose area offers exposure to a wide range of technologies and the satisfaction of delivering solutions that directly impact client success. As a full-time member of the team, you’ll be expected to monitor alert systems, troubleshoot network infrastructure issues, manage Microsoft Exchange Server, and lead new user onboarding. This is an excellent role for those who are results-oriented, self-motivated, and committed to delivering exceptional service. Your strong communication skills will be invaluable as you interact with clients at all levels to understand their business needs and technical requirements.

In addition to hands‑on technical work, the IT Support Specialist (Level 2, MSP) will write proposals for technical solutions, manage technical assessments, and ensure ongoing technical account management for clients. Your ability to multi‑task, stay organized, and provide extraordinary customer service will set you apart in this role. Experience with RMM (remote monitoring and management) tools, as well as a background in sales engineering or client‑facing environments, is highly valued and will help you succeed.

For those looking to develop their career, this company offers a supportive work environment, ongoing training, and career advancement opportunities. Candidates with certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco credentials like CCNA or CCIE are encouraged to apply, as these qualifications are considered a significant asset. If you are ready to take the next step in your IT career and work in a collaborative, innovative setting in San Jose, CA.

IT Support Specialist (Level 2, MSP) - Summary

Full-time IT support position focused on delivering managed IT services to a diverse client base.

Engage in both technical and client-facing responsibilities, providing pre- and post-sales support.

Work with cutting-edge technologies in an MSP environment based in the San Jose, CA area.

Opportunity for career growth, ongoing training, and professional development.

Duties & Responsibilities

• Collaborate with sales teams on discovery meetings, site visits, proposals, presentations, and technical assessments.
• Deploy and manage Windows Servers and Active Directory environments.
• Design, implement, and maintain Local Area Networks (LANs) and ensure network security.
• Optimize and maintain both network software and hardware for clients.
• Build and deploy file servers and cloud computing solutions.
• Configure and implement VOIP and telephone solutions.
• Monitor alert systems and address issues according to established guidelines.
• Utilize event logs to diagnose and resolve technical problems.
• Manage escalated service requests that require advanced troubleshooting and response.
• Lead new user onboarding and technical account management activities.
• Manage Microsoft Exchange Server infrastructure and related tasks.
• Perform network infrastructure troubleshooting and repair.

Salary & Benefits

• Competitive compensation structure for full-time employment.
• Comprehensive benefits package provided by the employer.
• Opportunities for ongoing training and professional growth.
• Supportive and collaborative work environment in the San Jose, CA area.

Qualifications & Requirements

• Minimum of 5 years’ hands‑on experience with networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
• At least 3 years of experience in a client‑facing environment such as sales engineering.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication abilities, with proven client interaction experience.
• Background in Managed Service Provider (MSP) environments is highly preferred.
• Experience writing proposals and implementing technical solutions for business needs.
• Strong understanding of technology and business productivity systems.
• Experience using RMM (remote monitoring and management) tools is a plus.
• Exceptional problem‑solving skills, customer service orientation, and ability to multi‑task.
• Sales training or experience is considered a plus.

Ideal Candidate Snapshot

• CompTIA Net+ and/or CompTIA Security+ certification(s).
• Microsoft certifications: MCSA, MCSE, MCITP, or Microsoft Certified Solutions Expert.
• Cisco certifications such as CCNA or CCIE.
• Self‑motivated, energetic, reliable, professional, and a strong team player.
• Results‑oriented with a passion for technology and client satisfaction.

Other Relevant Information

This IT Support Specialist (Level 2, MSP) position provides exposure to a broad array of technologies in a managed services setting.

Challenging projects and career development opportunities are available for motivated professionals.

Enjoy working in the vibrant San Jose, CA area, known for its innovation and technology-driven community.