IT Support Engineer (MSP)

gobravvo; Rock Hill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Certification reimbursement

Professional development opportunities

Job summary

gobravvo is seeking an IT Support Engineer (MSP) in Rock Hill, SC for a full-time role. The candidate will support diverse clients, from discovery to deployment, and engage in pre- and post-sales activities while building technical proposals. Excellent communication and problem-solving are essential.

The role emphasizes implementing IT infrastructures, securing networks, and collaborating with sales to deliver superior customer service and solutions in a dynamic MSP environment.

Qualifications

• Minimum of 3 years hands-on experience with networking equipment, Windows servers, Exchange Server, and Active Directory.
• Experience in a Managed Service Provider (MSP) environment is required.
• 2-3 years of client-facing experience, ideally in sales engineering or similar roles.
• Excellent verbal and written communication abilities for effective client interaction.
• Strong organizational and time-management skills to handle multiple priorities.
• Demonstrated experience in preparing technical proposals and implementing IT solutions.
• Familiarity with RMM tools is a plus.
• Sales training experience is advantageous.
• Ability to provide extraordinary customer service and solve problems at a high level.
• Self-motivated, reliable, energetic, and committed to teamwork.

Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, and presentations.
• Develop technical proposals and participate in client consultations.
• Deploy, configure, and manage Windows Servers and Active Directory environments.
• Design and optimize Local Area Networks (LAN) for client sites.
• Implement, monitor, and maintain network security solutions.
• Maintain, troubleshoot, and optimize network hardware and software systems.
• Build and deploy file servers and cloud computing solutions tailored to client requirements.
• Configure and deploy VOIP solutions and telephone systems.
• Perform network infrastructure troubleshooting and resolve escalated issues.
• Manage Microsoft Exchange Server environments.
• Monitor alert systems and respond according to established guidelines.
• Interpret event log messages to identify and resolve system issues.
• Lead new user onboarding processes and ensure seamless integration into client systems.

Skills

Client-facing experience

Technical troubleshooting

Documentation / proposals

Communication skills

Teamwork

Education

CompTIA Network+ (preferred)

Microsoft Certifications (MCSA/MCSE)

Cisco Certifications (CCNA/CCIE)

Tools

Windows Server

Active Directory

Exchange Server

LAN design

VOIP systems

Job description

The role of IT Support Engineer (MSP) is an exciting opportunity for technology professionals who thrive in dynamic environments and are passionate about delivering high-quality IT solutions within a Managed Service Provider setting. Operating in Rock Hill, SC, this full-time position offers the chance to work alongside a reputable IT Solutions Company recognized for its commitment to innovation, client success, and professional development. If you bring expertise in IT support, network administration, and client engagement, and are eager to advance your career with a forward-thinking team, this role is designed for you.

As an IT Support Engineer (MSP), you will play a pivotal role in supporting clients across a range of technical projects, from initial discovery through to deployment and ongoing management. This includes engaging in pre- and post-sales activities, developing technical proposals, and ensuring seamless implementation of IT infrastructure solutions. The role requires a combination of technical proficiency, problem-solving acumen, and strong communication skills to address complex client needs efficiently and effectively.

The full-time IT Support Engineer (MSP) position in Rock Hill, SC, is ideal for individuals with a comprehensive background in managed IT services, a track record of client-facing success, and a drive to deliver exceptional customer experiences. The local area offers a vibrant community atmosphere with access to professional opportunities and ongoing training, supporting your growth and development within the company.

IT Support Engineer (MSP) - Summary

• Full-time IT support role with a leading IT Solutions Company
• Responsible for delivering managed services to diverse clients
• Opportunities for career advancement and ongoing professional development
• Based in Rock Hill, SC, offering a collaborative work environment

Duties & Responsibilities

• Collaborate with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, and presentations
• Develop technical proposals and participate in client consultations
• Deploy, configure, and manage Windows Servers and Active Directory environments
• Design and optimize Local Area Networks (LAN) for client sites
• Implement, monitor, and maintain network security solutions
• Maintain, troubleshoot, and optimize network hardware and software systems
• Build and deploy file servers and cloud computing solutions tailored to client requirements
• Configure and deploy VOIP solutions and telephone systems
• Perform network infrastructure troubleshooting and resolve escalated issues
• Manage Microsoft Exchange Server environments
• Monitor alert systems and respond according to established guidelines
• Interpret event log messages to identify and resolve system issues
• Lead new user onboarding processes and ensure seamless integration into client systems

Salary & Benefits

• Competitive salary structure aligned with industry standards for IT Support Engineer (MSP) roles
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match (if offered by employer)
• Opportunities for professional development and certification reimbursement
• Supportive work environment focused on employee growth and collaboration

Qualifications & Requirements

• Minimum of 3 years hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory
• Experience in a Managed Service Provider (MSP) environment is required
• 2-3 years of client-facing experience, ideally in sales engineering or similar roles
• Excellent verbal and written communication abilities for effective client interaction
• Strong organizational and time-management skills to handle multiple priorities
• Demonstrated experience in preparing technical proposals and implementing IT solutions
• Familiarity with RMM (remote monitoring and management) tools is a plus
• Sales training experience is advantageous
• Ability to provide extraordinary customer service and solve problems at a high level
• Self-motivated, reliable, energetic, and committed to teamwork

Ideal Candidate Snapshot

• CompTIA Network+ and/or CompTIA Security+ certifications
• Microsoft certifications such as MCSA, MCSE, or MCITP
• Cisco certifications (CCNA, CCIE) are highly valued
• Proven track record in delivering IT support in an MSP context
• Adaptable, detail-oriented, and passionate about technology solutions

Other Relevant Information

• The IT Support Engineer (MSP) role provides access to challenging projects, a positive work environment, and ongoing training
• Located in Rock Hill, SC, the position offers a community-oriented atmosphere with abundant opportunities for professional growth

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status