IT Systems Engineer (MSP)

K2 Staffing; Phoenix (AZ); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Professional training and growth

Descrizione del lavoro

gobravvo is seeking an IT Systems Engineer (MSP) in Phoenix, AZ to design, deploy, and maintain IT infrastructure for diverse business clients. You will collaborate with sales and technical teams to deliver pre-sales and post-sales support, translating client needs into technical solutions and ensuring successful project delivery.

The role emphasizes Windows Server, AD, Exchange, LAN design, security, VOIP, cloud solutions, and hands-on RMM/PSA tool usage in a fast-paced MSP environment.

Competenze

• Minimum 5 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange, and Active Directory in MSP environments.
• At least 3 years in a client-facing role such as sales engineering or technical consulting.
• Proven ability to communicate clearly with clients to translate business needs into technical solutions.
• Strong organizational, time-management, and multitasking skills for multiple projects.
• Experience with RMM and PSA tools for service delivery and issue tracking.

Mansioni

• Design, deploy, and maintain IT infrastructure for business clients within an MSP context.
• Engage in pre-sales discovery, site visits, and technical presentations.
• Configure and support Windows Server, Active Directory, and Exchange; manage LANs and network security.
• Build and deploy file servers and cloud solutions; ensure integration with client operations.
• Configure VOIP/telephone solutions and monitor alert systems and logs.
• Provide escalated technical support and oversee project delivery lifecycle.
• Onboard new users and manage access; utilize RMM/PSA tools for service delivery.

Conoscenze

Networking

Windows Server

Active Directory

Microsoft Exchange

RMM tools

PSA tools

Client-facing communication

Formazione

Industry certifications preferred (see list)

Strumenti

Kaseya

ConnectWise

Autotask

Descrizione del lavoro

The IT Systems Engineer (MSP) is a pivotal technical role specializing in the design, deployment, and maintenance of IT infrastructure and solutions for a variety of business clients. As an integral member of a managed service provider (MSP) team in Phoenix, AZ, the IT Systems Engineer (MSP) will leverage advanced technical expertise to deliver tailored IT solutions that align with each client’s unique business goals. This full-time opportunity is ideal for professionals who thrive in dynamic environments, possess strong interpersonal communication skills, and have a passion for optimizing technology to drive business efficiency.

The IT Systems Engineer (MSP) works closely with both internal teams and external stakeholders, including sales, technical staff, and end users. The primary focus is on implementing, configuring, and supporting network infrastructure, cloud services, and advanced system architectures. The engineer will also play a crucial role in pre-sales and post-sales support, translating business requirements into technical solutions and ensuring successful project delivery. The role requires a comprehensive understanding of modern networking, server management, cybersecurity, and client relationship management within an MSP context.

In Phoenix, AZ, the IT sector continues to grow, offering a collaborative and innovative environment. Working as an IT Systems Engineer (MSP) in this region provides exposure to a wide range of industries and technical challenges, fostering professional growth and ongoing learning opportunities.

IT Systems Engineer (MSP) - Summary

• Serve as a technical expert in designing, deploying, and maintaining IT infrastructure for business clients.
• Collaborate with sales and technical teams to deliver comprehensive pre-sales and post-sales support, ensuring that proposed solutions address client needs.
• Support clients throughout the project lifecycle, from discovery and assessment to implementation and ongoing maintenance.
• Work in a full-time capacity as part of a dedicated MSP team in Phoenix, AZ, providing technical leadership and support in a fast-paced environment.

Duties & Responsibilities

• Engage in pre-sales activities such as discovery meetings, site visits, and technical presentations to understand and define client requirements.
• Develop and implement solutions involving Windows Server, Active Directory, and Microsoft Exchange, ensuring reliable and secure system performance.
• Design and manage Local Area Networks (LAN), including optimizing and maintaining both network hardware and software components.
• Implement and monitor network security protocols and best practices to protect client data and systems.
• Build and deploy file servers, cloud computing solutions, and support seamless integration with client business operations.
• Configure and manage VOIP and telephone solutions to enhance business communications.
• Monitor alert systems, analyze event logs, and perform troubleshooting to resolve complex network infrastructure issues efficiently.
• Manage escalated service requests requiring advanced technical response and problem‑solving skills.
• Facilitate new user onboarding, including system setup and access management, to ensure a smooth transition for clients.
• Utilize RMM (remote monitoring and management) tools such as Kaseya or Connectwise, and PSA (professional services automation) ticketing systems like Autotask or Connectwise for efficient service delivery.
• Prepare technical proposals and documentation for solution implementation, supporting both project management and client communication.

Salary & Benefits

• Competitive salary commensurate with experience and qualifications in a full-time role.
• Opportunities for career advancement and professional development through ongoing technical training and challenging projects.
• Supportive and collaborative work environment focused on innovation and client satisfaction.

Qualifications & Requirements

• Minimum of 5 years of hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory in an MSP environment.
• At least 3 years of experience in a client‑facing role, such as sales engineering or technical consulting.
• Proven track record of providing exceptional verbal and written communication, with the ability to engage with clients to understand and address their business and technology needs.
• Strong organizational, time‑management, and multi‑tasking skills to manage multiple projects and priorities effectively.
• Experience in preparing technical proposals and implementing solutions to address business requirements.
• Expertise in utilizing RMM and PSA tools for efficient service delivery and issue tracking.
• Ability to resolve complex technical issues, deliver high‑level customer service, and work effectively both independently and as part of a team.
• Results‑oriented, reliable, energetic, and a collaborative team player.
• Solid understanding of technology and business productivity systems relevant to small and medium‑size business clients.
• Sales training experience is considered an asset.

Ideal Candidate Snapshot

• Holds industry certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco certifications (CCNA, CCIE) – preferred but not required.
• Demonstrates a proactive approach to learning and professional growth, seeking out training and certifications to stay ahead in the IT industry.
• Exhibits excellent problem‑solving abilities and a commitment to delivering superior customer experiences.
• Possesses a keen interest in evolving technologies and best practices within IT infrastructure and managed services.

Other Relevant Information

• Working as an IT Systems Engineer (MSP) in Phoenix, AZ provides access to a vibrant technology sector, with ample opportunities for networking and career growth.
• The company values diversity, offers a pleasant work environment, and encourages ongoing training and development.
• Challenging work assignments and supportive leadership foster both technical advancement and personal achievement.