IT Support Engineer II - Ops Tech Solutions

Amazon.com Inc.; Robbinsville Township (NJ); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) match

Parental leave 20 weeks

Job summary

Amazon.com Services LLC is seeking an IT Support Engineer II for the Ops Tech Solutions region to support, build, implement, and improve technology solutions across sites. You will manage large regional projects and resolve crises to resume operations.

This role emphasizes collaboration with internal teams and vendors, automation, and continuous improvement, with regular local travel and 12-hour shifts as needed.

Qualifications

• 4+ years of networking experience (e.g., DNS, DHCP, SSL, TCP/IP)
• 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM
• 4+ years of technical support experience
• 4+ years of corporate Windows, Mac or Linux OS support
• Bachelor's degree in IT, computer science or equivalent
• Possess and maintain a current, valid Driver License

Responsibilities

• Troubleshooting IT problems without SOPs.
• Plan and coordinate CMs and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit quality of work and provide feedback.
• Automate manual tasks; create/improve small tools for team efficiency.
• Serve as the first point of escalation.
• Participate in hiring, training and development of others.
• Move up to 49 lbs and stand/walk during 12-hour shifts.
• Support customers from multiple buildings and remote locations.
• Travel within local or regional area to support customers.

Skills

Networking experience

Technical support

Windows/Mac/Linux support

Education

Bachelor's degree in IT/CS

Tools

AD/DFS

SCCM

Job description

Amazon.com Services LLC is seeking an IT Support Engineer II for the Ops Tech Solutions region to support, build, implement, and improve technology solutions across sites. You will manage large regional projects and resolve crises to resume operations.

This role emphasizes collaboration with internal teams and vendors, automation, and continuous improvement, with regular local travel and 12-hour shifts as needed.