IT Support Engineer I — Global Ops Tech

Amazon Inc.; Fresno (CA); On-site; USD 42,000 - 57,000; Full time

Job summary

Amazon Inc. is seeking an IT Support Engineer I to provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographical area.

You will troubleshoot straightforward problems and determine when to deviate from standard practices to achieve results. Responsibilities include network engineering, systems administration, and supporting customers across local and regional buildings, with travel within the area.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in varied software/hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Windows Server technologies (AD, DFS, 

Troubleshooting in HA environments

PC repair and deployment

IT client/server/network service

Networking (DNS, DHCP, SSL, TCP/IP)

Windows/Mac/Linux support

Corporate network maintenance

Education

High school diploma

Tools

SCCM

Job description

Amazon Inc. is seeking an IT Support Engineer I to provide high-quality support for computer hardware, operating systems, and enterprise software across sites in a defined geographical area.

You will troubleshoot straightforward problems and determine when to deviate from standard practices to achieve results. Responsibilities include network engineering, systems administration, and supporting customers across local and regional buildings, with travel within the area.